- Mixed OS homelab - VMware Workstation Pro hosting Windows XP - Windows 11, various Server 2022 builds, Linux test environments (Red Hat Enterprise)
- Custom built firewall/router appliance - Running pfSense VM on Proxmox hypervisor
- Self-hosting multiple Docker containers for various projects
- Linux tinkerer
- Manage 50TB automated backups
- Experiment with various hypervisors (VMware, Hyper-V, KVM, VirtualBox, Proxmox)
- Working towards continued Azure/Entra certifications and AWS certifications
Brandon Waldo
Muskegon,MI
Summary
IT professional with over 10 years of experience in healthcare IT, including a strong background as a Technical Account Manager and current role as a Systems Administrator. My experience in client-facing roles, combined with a deep technical knowledge gained in my Systems Administrator position, equips me to be an asset to any organization and a crucial partner to clients and end users.
Overview
14
14
years of professional experience
Work History
Systems Administrator
Keplr Vision
08.2023 - Current
- Supported Tier 3 escalations for 300 optometry practices across the United States, serving as one of the primary escalation points for issues from the T1/T2 team
- Technical and project management lead for converting multiple practice management systems to a single system
- Enhanced our RMM software (ConnectWise and Automate) to script and automate procedures and fixes for our T1 and T2 team resulting in quicker ticket closures and ensuring SLA targets were met
- Assisted with migrating and partially automating the process of joining remote sites to our Azure AD/Entra ID managed tenant; previously they were a mix of workgroup and local domains
- Managed our fleet of ~500 iOS devices via Jamf MDM, streamlining the update process for mission critical applications
- Modernized our environments by assisting with server replacements, offsite and onsite backups, and server upgrades and migrations
- Managed and secured a fleet of 280 Synology NAS devices, implementing regular patching and offsite data syncing to Azure containers, enhancing data integrity and availability
Technical Account Manager
Keplr Vision
03.2020 - 08.2023
- Provided Tier 2/3 on-site and remote support in assigned region, ensuring SLAs were met
- Acted as the IT advocate for my region, driving successful project execution, compliance adherence, and technology standardization across all practices
- Forged strong relationships with managed sites within my region, serving as a key liaison between the sites and the IT department, ensuring clear communication and alignment on technology needs and compliance requirements
- Proactively took on high-priority tasks in practices outside of my assigned region, which was key in my transition to a Systems Administrator role
- Assisted service desk and admin team as needed
- Documented ophthalmic equipment integration for a variety of makes and models for multiple practice management systems
Systems Support
Eye Care Management
10.2011 - 03.2020
- Helpdesk support for the corporate office and 15 branch locations
- Active Directory management for 150+ users
- Standardized network hardware and implemented WAN failover for branch site-to-site VPNs
- Systems Administrator for corporate servers running on VMware ESXi, including SQL, RDS, and Exchange
- Consolidated iPad fleet to single MDM
- Modernized backup and storage processes
- Migrated copper-line based telecom systems to VoIP systems routed through our corporate office to reduce cost and enhance customer experience by implementing a centralized scheduling department for all branch locations
Education
Bachelor - Information Systems, Minor IT Security
Baker College
Muskegon MI06-2009
Associate - Applied Science - Microsoft Networking
Baker College
Muskegon MI06-2006
Skills
- Microsoft Server OS
- Server administration
- Hypervisor optimization; VMware ESXi and MS Hyper-V
- Backup and recovery; mainly Acronis and Veeam
- Networking concepts and implementation; DNS, DHCP, VPN
- MS Azure/Entra - AZ900 Certification
- Medical testing equipment integration
- Data storage; Synology ecosystem and cloud storage
- Project management
- Customer facing support; on-premises and remote
- Process automation via scripting
Bio
https://www.linkedin.com/in/brandon-waldo-15656510/
Interests
Timeline
Systems Administrator
Keplr Vision
08.2023 - Current
Technical Account Manager
Keplr Vision
03.2020 - 08.2023
Systems Support
Eye Care Management
10.2011 - 03.2020
Bachelor - Information Systems, Minor IT Security
Baker College
Associate - Applied Science - Microsoft Networking
Baker College