Brandon Wallace
Baldwin City,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Quality Assurance Supervisor
Blue Cross And Blue Shield Of Kansas
10.2015 - 11.2023
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
Customer Service Support Representative
Capitol Federal Savings Bank
10.2007 - 12.2014
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Cultivated positive relationships with clients through empathetic communication and personalized assistance.
- Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
Education
High School Diploma -
Topeka West High School
Topeka, KS05.1995
Skills
- Quality Control Management
- Cross-Functional Teamwork
- Training and mentoring
- Problem-solving skills
- Customer Service
- Analytical Thinking
- Issue Resolution
- Quality Inspection
Timeline
Quality Assurance Supervisor
Blue Cross And Blue Shield Of Kansas
10.2015 - 11.2023
Customer Service Support Representative
Capitol Federal Savings Bank
10.2007 - 12.2014
High School Diploma -
Topeka West High School
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