Brandon Whitmore
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
Dext / Greenback
Royal Oak
02.2022 - 07.2024
- Led onboarding and training sessions for 15+ partners monthly, ensuring successful platform adoption through clear communication and structured guidance
- Managed ongoing client relationships, proactively identifying issues and coordinating solutions to improve retention
- Coordinated feedback efforts with Product and Development teams to resolve issues and implement system improvements
- Maintained detailed documentation and account configurations, ensuring accuracy and consistency
Implementation Specialist
700Credit
Farmington Hills
07.2020 - 02.2022
- Educated 70+ clients monthly on company's SaaS solutions, delivering structured training and support to ensure successful implementation
- Consulted clients on process improvements and best practices to increase long term adoption and engagement
- Exceeded team KPIs for implementation completion rates and efficiency
- Fostered strong team collaboration and contributed to the team's positive and high performing environment
Quarterback and Head Offensive Student Manager
University of Michigan Football
Ann Arbor
02.2018 - 01.2020
- Coordinated operations between coaching staff and 9 student managers to support daily practice and gameday needs
- Established an efficient system for organization and implementation of offensive play boards into Michigan Football games to create effective communication between the Offensive Coordinator and players
- Assisted the Director of Football Operations with game-day logistics, recruiting events, and other large scale events
- Enhanced knowledge of the day to day of an athletic program with a multimillion dollar budget
Education
Priesthood Formation Program
Sacred Heart Major Seminary
Detroit, MI06.2026
Bachelor of Arts - Sport Management, Minor in Business
University of Michigan
Ann Arbor, MI05.2020
Skills
- Event planning & execution
- Public speaking & presentation
- Attention to detail & organization
- Relationship building
- Success in high-energy, fast-paced environments
- Quick to master new systems and processes
Timeline
Technical Support Specialist
Dext / Greenback
02.2022 - 07.2024
Implementation Specialist
700Credit
07.2020 - 02.2022
Quarterback and Head Offensive Student Manager
University of Michigan Football
02.2018 - 01.2020
Priesthood Formation Program
Sacred Heart Major Seminary
Bachelor of Arts - Sport Management, Minor in Business
University of Michigan