Brandon Wood
Middletown
Summary
Soon to be graduate with foundational knowledge in Phlebotomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Merkels Tavern
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Manager
The Swire Inn
01.2020 - 06.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Head Leasing Agent
Turn Key Property Management
06.2016 - 01.2020
- Implemented effective marketing strategies to attract prospective tenants through various channels such as social media, online listings, and open houses.
- Mentored junior leasing agents, providing guidance on best practices for successful client interactions and closing deals effectively.
- Developed strong relationships with local businesses, promoting property visibility and generating referral leads.
- Conducted regular follow-ups with prospective tenants, cultivating a pipeline of potential leads for future leasing opportunities.
- Collaborated with property management team to address tenant issues promptly, resulting in increased resident satisfaction levels.
Education
High School Diploma -
Middletown High School
Middletown, OH05-2014
CPT - Phlebotomy
Butler Tech Adult Education
Monroe, OH12-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Effective leader
- Relationship building
- Customer relations
- Inventory control
- Verbal and written communication
- Employee scheduling
- Goal setting
- Staff supervision
Certification
- Certified Phlebotomy Technician, (Upon Completion)
- Certified in Cardiopulmonary Resuscitation (Upon Completion)
Timeline
General Manager
Merkels Tavern
06.2024 - Current
Service Manager
The Swire Inn
01.2020 - 06.2024
Head Leasing Agent
Turn Key Property Management
06.2016 - 01.2020
High School Diploma -
Middletown High School
CPT - Phlebotomy
Butler Tech Adult Education
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