Results-driven leader with extensive experience in high-volume hospitality environments, specializing in relationship-building and customer satisfaction. Skilled in resolving concerns, training new team members, and collaborating across departments to enhance service delivery. Committed to transitioning into Customer Success, Client Services, Implementation, or Inbound Sales, prioritizing exceptional customer experiences.
Work History
Cook
2 Months
Universal Orlando | 06.2026 - Current
Prepared diverse menu items according to established recipes and presentation standards.
Ensured food safety and sanitation practices were consistently followed in kitchen operations.
Collaborated with team members to optimize workflow during peak service hours.
Assisted in inventory management, minimizing waste through effective stock rotation practices.
Lead Grill Cook
1 Year
Fresh Kitchen | 08.2025 - Current
Trained and supported new team members, enhancing team performance in fast-paced, customer-focused environment.
Collaborated with coworkers and management, ensuring high service quality and operational efficiency.
Adapted quickly to changing priorities, fostering positive guest experiences.
Lead Line Cook
1 Year 4 Months
First Watch Restaurants | 04.2024 - 08.2025
Trained and mentored new employees to enhance team capabilities and maintain operational standards.
Coordinated with departments to ensure seamless operations during high-volume shifts.
Fostered strong working relationships through effective leadership and collaboration.
Cook 1
8 Months
Walt Disney World | 08.2023 - 04.2024
Assisted with operations in high-volume hospitality environment, ensuring diverse guests received timely service.
Partnered with cross-functional teams to uphold quality and service standards, contributing to overall guest satisfaction.
Prepared and cooked diverse menu items following Disney culinary standards.
Collaborated with team to ensure timely meal service during peak hours.
Maintained kitchen cleanliness and adhered to food safety regulations consistently.
Lead Line Cook
1 Year 4 Months
Canopy Road Café | 10.2021 - 02.2023
Launched new restaurant location by training employees and streamlining operations.
Onboarded and developed new team members to enhance team cohesion and performance.
Demonstrated reliability by consistently meeting deadlines and supporting team objectives.
Education
Bachelor of Arts - Journalism
Georgia State University | Atlanta | 12-2020
Skills
Customer Service
Client Relations
Communication
Active Listening
Problem Solving
Conflict Resolution
Relationship Building
Cross-Functional Collaboration
Certification
NASM Certified Personal Trainer (CPT) Jan 2025 — Jan 2027