Brandon Yagelski
Pittsburgh,PA
Summary
Dynamic operations leader with extensive experience in strategic planning and execution. Skilled in enhancing operational efficiency through process improvements and employee development. Proven ability to analyze performance metrics to drive continuous improvement initiatives across departments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
American Expediting
Pittsburgh, PA
05.2023 - Current
- Oversaw daily operations to ensure efficient supply chain management.
- Developed and implemented process improvements, enhancing operational efficiency.
- Managed vendor relationships to optimize service delivery and cost-effectiveness.
- Led cross-functional teams in executing logistics strategies for timely project completion.
- Analyzed performance metrics to drive continuous improvement initiatives across departments.
- Coordinated training programs to enhance team performance and operational knowledge.
- Streamlined communication processes between departments, improving collaboration and responsiveness.
- Evaluated operational workflows, identifying areas for process optimization and resource allocation.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Regional Operations Manager
American Expediting
Pittsburgh, PA
03.2019 - 05.2023
- Streamlined operational processes, enhancing efficiency across regional logistics networks.
- Implemented inventory management systems, reducing discrepancies and improving accuracy.
- Trained and mentored staff on best practices for customer service and operational excellence.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Developed and maintained relationships with key clients to ensure seamless service delivery.
- Coordinated regional scheduling to optimize resource allocation and minimize delays.
- Oversaw compliance with safety regulations, resulting in improved workplace safety standards.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Enhanced communication and collaboration between regional teams, resulting in more cohesive and effective operations.
- Improved customer satisfaction across region, implementing customer service training for frontline staff.
Operations Manager
American Expediting
Pittsburgh, PA
04.2015 - 03.2019
- Streamlined logistics operations to enhance delivery efficiency and reduce turnaround times.
- Managed cross-functional teams to ensure compliance with safety protocols and industry regulations.
- Developed training programs for staff, enhancing operational knowledge and improving service quality.
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Oversaw project timelines, ensuring timely completion of deliverables while maintaining budget constraints.
- Fostered relationships with clients to enhance satisfaction and retention through proactive communication strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Supervisor
American Expediting
Pittsburgh, PA
02.2013 - 04.2015
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Streamlined logistics processes, enhancing efficiency in delivery timelines.
- Trained and mentored staff on operational procedures and best practices.
- Coordinated scheduling and dispatching of personnel for timely service execution.
- Monitored performance metrics to identify areas for enhancement and cost reduction.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Interceded between employees during arguments and diffused tense situations.
Dispatcher
American Expediting
Pittsburgh, PA
05.2010 - 02.2013
- Coordinated timely dispatch of shipments to ensure efficient delivery operations.
- Monitored real-time traffic conditions to optimize routing and minimize delays.
- Communicated with drivers to provide updates and address any issues encountered during transit.
- Implemented process improvements that enhanced operational efficiency and reduced response times.
- Analyzed delivery reports to identify trends and adjust strategies for improved service levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
Digital Communications And Media
Duquesne University
Pittsburgh, PA01-2005
No Degree - Digital Communications And Media
John Carroll University
Cleveland08-2003
High School Diploma -
Seton Lasalle High School
Pittsburgh, PA06-2001
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Business management
- Process improvements
- Leadership training
- Quality assurance
- Performance analysis
- Schedule oversight
- Team leadership
- Employee development
Certification
TSA Certification
DG7 Certification
Fork Lift Certification
Timeline
Director of Operations
American Expediting
05.2023 - Current
Regional Operations Manager
American Expediting
03.2019 - 05.2023
Operations Manager
American Expediting
04.2015 - 03.2019
Operations Supervisor
American Expediting
02.2013 - 04.2015
Dispatcher
American Expediting
05.2010 - 02.2013
Digital Communications And Media
Duquesne University
No Degree - Digital Communications And Media
John Carroll University
High School Diploma -
Seton Lasalle High School