Brandon Yang
Rio Rancho
Summary
Positive, compassionate team player who has experience working management in hospitality. Excellent problem solver, using resourcefulness to increase efficiency. Focuses on team collaboration to deliver consistent results, and utilizes strong leadership to assist team members to be their best.
Overview
8
8
years of professional experience
Work History
Service Supervisor
Flix Brewhouse
Albuquerque, NM
02.2023 - Current
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards and operational procedures.
- Collaborated with management to develop methods of improvement for team members.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Managed the marketing operations, and ensuring smooth experiences for special events.
Bartender
Flix Brewhouse
Albuquerque, NM
04.2022 - 02.2023
- - Answered phone calls, providing accurate information or following through with guest requests
- - Guided team members to maximize everyone’s potential
- - Cleaned and sanitized the work area thoroughly to create a hygienic, safe work space
- - Exuded a positive attitude for all guests and team members, even despite adversity
- - Communicated with team members to address guest issues and to ensure all guests will be satisfied with their experience each time
Server
Juniper Steak House Santa Ana Star Casino
Albuquerque, NM
07.2018 - 07.2021
- - Prepared beverages and recorded food orders for customers
- - Trained and demonstrated customer service for new hires
- - Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- - Circulated between tables in a timely manner during busy hours
- - Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Education
Bachelor of Arts - Film & Media Studies
University of California, Irvine
Irvine, CA05.2015
Skills
- Excellent Customer Service
- Management experience
- Phone and in-person communication
- Staff Training
- Emotional intelligence
- Positive Attitude
Timeline
Service Supervisor
Flix Brewhouse
02.2023 - Current
Bartender
Flix Brewhouse
04.2022 - 02.2023
Server
Juniper Steak House Santa Ana Star Casino
07.2018 - 07.2021
Bachelor of Arts - Film & Media Studies
University of California, Irvine