Brandon York
Berkeley,IL
Summary
Experienced professional with a successful track record in customer service spanning over 7 years, including positions at Enterprise Rent-A-Car and Target Corporation. Recognized for consistently delivering exceptional service, effectively addressing customer inquiries, and ensuring high levels of satisfaction. Seeking a Customer Service role to leverage strong interpersonal skills and a proven ability to excel in client-facing positions.
Overview
12
12
years of professional experience
Work History
Route Tech
Accel Entertainment
12.2022 - Current
- Managed and serviced a variety of gaming equipment across multiple locations, ensuring optimal functionality and compliance with regulatory standards
- Maintain exceptional customer support and maintaining strong relationships with Accel Entertainment venue partners.
- Evaluate potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Kept detailed records of miles driven, fuel expenses, tolls paid along every trip for accurate expense reporting purposes.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Coordinated with security personnel to ensure the integrity of all gaming machines and protect against potential tampering or fraud.
- Managed inventory of spare parts and tools, ensuring that all necessary resources were readily available for the completion of maintenance tasks.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Developed strong relationships with clients through clear communication and active listening, resulting in repeat business opportunities.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
Logistics Service Representative
MEDSPEED
07.2019 - 12.2022
- Coordinated the secure transfer of medical specimens from multiple healthcare facilities, adhering to safety protocols and handling guidelines
- Prepared daily route information and organized transportation supplies to maintain specimen integrity throughout transit
- Delivered high-quality customer service, fostering positive relationships with medical clientele through effective communication and problem-solving.
- Assessed carrier performance regularly and provided feedback to ensure consistent service levels were maintained for all customers.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Optimized delivery schedules for maximum reliability, fostering trust with healthcare partners.
Service Agent
ENTERPRISE RENT-A-CAR
09.2015 - 01.2020
- Delivered high-quality customer service by ensuring safe and efficient transport of clients to various destinations
- Maintained a fleet of rental vehicles, performing thorough cleaning and detailing to prepare for customer use
- Coordinated vehicle movement between service centers and branches, adhering to strict safety protocols and timelines.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
Customer Service Representative
TWO MEN & A TRUCK Moving Service
01.2014 - 05.2015
- Addressed and resolved customer concerns on-site, while maintaining effective communication about delivery locations and service expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined order processing for faster delivery times through efficient communication with clients and movers.
- Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
- Played a pivotal role in retaining high-value clientele, consistently delivering exceptional customer service during challenging situations or delays in deliveries.
Customer Service Associate
TARGET CORPORATION
11.2012 - 01.2014
- Managed cash register operations and maintained the check-out area, ensuring a seamless transaction process for customers and upholding store presentation standards
- Provided customer assistance with inquiries and resolved service issues, contributing to enhanced customer satisfaction and maintaining store product organization and presentation.
Education
Bachelor Of Arts - Business Management
Benedictine University
Lisle, IL05.2017
Business Management
TRITON COLLEGE
River Grove, IL12.2015
Skills
- Customer service management
- Data Entry
- Technical support
- Efficient & detail oriented
- Computer navigation proficiency
- Customer satisfaction
- Problem solving & conflict resolution
- Quick learner
- Experience with CRM software
Timeline
Route Tech
Accel Entertainment
12.2022 - Current
Logistics Service Representative
MEDSPEED
07.2019 - 12.2022
Service Agent
ENTERPRISE RENT-A-CAR
09.2015 - 01.2020
Customer Service Representative
TWO MEN & A TRUCK Moving Service
01.2014 - 05.2015
Customer Service Associate
TARGET CORPORATION
11.2012 - 01.2014
Bachelor Of Arts - Business Management
Benedictine University
Business Management
TRITON COLLEGE