Bernardo Borges
Kearny
Summary
Decisive Shift Leader skilled in managing daily scheduling and team tasks. Mentors team members in top-quality service delivery. Coordinates workflows to meet assigned goals.
Experienced with route management and customer service, ensuring smooth and efficient operations. Utilizes effective communication and problem-solving skills to address customer needs and resolve issues promptly. Track record of maintaining schedules, building client relationships, and adapting to dynamic service demands.
Overview
2027
2027
years of professional experience
Work History
Route Service Representative
Quest Diagnostics
2025.08 - Current
- Delivered timely and accurate specimen collections from healthcare facilities.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Utilized routing software to optimize delivery routes and minimize delays.
- Trained new staff on proper collection techniques and safety protocols.
Shift Leader
Planet Fitness
2022 - 2025.08
- Motivated employees to optimize team performance.
- Assessed team performance to encourage productivity.
- Communicated, trained and promoted quality standards to team members.
- Planned and supervised job task assignments, upholding quality standards.
- Responded to all customer concerns or issues promptly and professionally.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Completed daily paperwork, including sales reports and employee performance evaluations.
- Trained new staff members on job duties and company policies.
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
United States Navy
2018.01 - 2021.01
- Preserved and maintained ships compartment, decks, deck machinery and equipment, external structures, lines, and deck rigging.
- Over 5,000 hours of underway Watch standing to ensure ship operational tasks, with a passing rate of 100% on all spot checks.
- Over 2,000 hours driving the ship, ensuring safety of 350+ crew members during special evolutions.
- Provided training for Helmsman and Lee Helmsman certifications, as well as other certifications including, maintenance person, and Flight Deck Observer.
- Department of Defense
Education
Associate of Arts - Liberal Arts
Hudson County Community College
Jersey City, NJ2026-12
Skills
- Customer Service Management
- Attention to detail
- Organization
- Problem-Solving
- Professional Demeanor
- Written and verbal communication
- Client Service
- Critical Thinking
- Time Management
- Policies and procedures implementation
- Competitor analysis
LANGUAGE
English - Fluent
Spanish - Conversational
Portuguese - Intermediate
Timeline
Route Service Representative
Quest Diagnostics
2025.08 - Current
United States Navy
2018.01 - 2021.01
Shift Leader
Planet Fitness
2022 - 2025.08
Associate of Arts - Liberal Arts
Hudson County Community College