Brandon A Robinson
Elmwood Park,IL
Summary
I am a motivated professional seeking employment and growth within your company that will challenge and further hone my extensive skill set in high quality, customer service, and data entry. I am looking to engage myself in a positive and motivating work environment that will allow me to develop in unprecedented ways. I am passionate about utilizing my excellent interpersonal, verbal, and written communication skills, along with my comprehensive experience to improve customer satisfaction. I am looking for a company that will value my expertise, and also appreciate what I can bring to the their organization.
Overview
8
8
years of professional experience
Work History
Loan Support Specialist
Enova Financial
, Remote
03.2024 - Current
- Handle all customer inquiries, issues, and thoroughly educate them on our products and services.
- Effectively manage incoming calls, and adeptly assist customers in navigating the loan application process.
- Uphold exceptional customer service standards through articulate, effective verbal, and written communication.
- Reviewed customer documentation and contracts for discrepancies and mistakes.
Customer Success Associate
Oasis Financial Services
Rosemont, IL
09.2022 - 01.2023
- Responsible for accurately entering, updating, and maintaining and customer information and documentation in system.
- Communicated with attorneys to gather the missing case information required from customers.
- Answer a high volume of inbound support calls generated through a variety of media channels from consumers interested in discussing their active applications, or onboarding.
- Achieved customer service goals and key performance call center metrics, while working accurately and efficiently.
- Cooperated with teammates to maintain a constructive, encouraging work environment.
Medical Service Specialist
Advocate Health Care
Rosemont, IL
03.2019 - 08.2022
- Provided call support to physicians, nurses, and other healthcare providers.
- Book, reschedule, and cancel patient appointments.
- Handled a high volume of up to 100 incoming calls, providing exceptional customer service to patients and families.
- Submitted medication refill requests for patients, and sent out reminders according to prescribers' guidelines.
Collections Advisor
Citizens Bank
Park Ridge, IL
06.2017 - 02.2019
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on the customer’s financial situation.
- Investigated billing issues, and implemented effective solutions to resolve concerns and prevent future problems.
- Monitored overdue accounts using automated information systems.
Education
Associate of Arts - Business Administration
Triton College
River Grove, IL05-2016
Skills
- Loan processing
- Excellent verbal and written communication
- Documentation reviewer
- Data entry
- System troubleshooting
- Quality assurance
- Inbound and outbound handling
- 2 year collections experience
- Appointment scheduling
- 8 year call center experience
- Service upselling
- Problem solving
- Effective communication
- Transaction processing
- Account management
- Professionalism
- Healthcare systems navigation
Timeline
Loan Support Specialist
Enova Financial
03.2024 - Current
Customer Success Associate
Oasis Financial Services
09.2022 - 01.2023
Medical Service Specialist
Advocate Health Care
03.2019 - 08.2022
Collections Advisor
Citizens Bank
06.2017 - 02.2019
Associate of Arts - Business Administration
Triton College