YASHIKA MOLDEN
Plaquemine,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Loan Support Specialist
Pelican State Credit Union
09.2022 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Assessed loan portfolios for compliance with underwriting policies.
- Compiled closing packages for drafting and presentation accuracy.
MEMBER SERVICE -REPRESENTATIVE(COLLECTOR)
PELICAN STATE CREDIT UNION
01.2017 - 09.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Evaluated, researched and resolved discrepancies.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
- Answered 50-75 calls per day relating to customer and member products and services.
Collector
Crescent Bank
03.2012 - 01.2017
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Achieved performance goals on consistent basis.
- Processed payments and applied to customer balances.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
CUSTOMER SERVICE/SALES REPRESENTATIVE
AT&T
09.2007 - 03.2012
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Used customer insights to develop innovative sales strategies to increase sales
- Set and achieved company defined sales goals
Enrollment/Billing Representative
BlueCross BlueShield
08.2005 - 07.2007
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone and email with prospective customers
- Educated clients on insurance policies and procedures.
- Balance billed premiums
- Prepare and process new member enrollments, billing, and payment processing
- Reviewed and solved account and billing discrepancies.
Education
Bachelor of Science - Business Administration
Upper Iowa University
Baton Rouge, LA08.2019
Skills
- Loan Servicing
- Complete Loan Applications
- Credit and Collections
- Customer Research
- Repayment Plan Structuring
- Consumer Loan Underwriting
- Collection Calls
- Claims Review
- Information Inputting
- Medical Billing
- Customer Service
- Medical Claims Submission
Timeline
Loan Support Specialist
Pelican State Credit Union
09.2022 - Current
MEMBER SERVICE -REPRESENTATIVE(COLLECTOR)
PELICAN STATE CREDIT UNION
01.2017 - 09.2022
Collector
Crescent Bank
03.2012 - 01.2017
CUSTOMER SERVICE/SALES REPRESENTATIVE
AT&T
09.2007 - 03.2012
Enrollment/Billing Representative
BlueCross BlueShield
08.2005 - 07.2007
Bachelor of Science - Business Administration
Upper Iowa University
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