Summary
Overview
Work History
Education
Skills
Timeline
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YASHIKA MOLDEN

Plaquemine,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Loan Support Specialist

Pelican State Credit Union
09.2022 - Current
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Compiled closing packages for drafting and presentation accuracy.

MEMBER SERVICE -REPRESENTATIVE(COLLECTOR)

PELICAN STATE CREDIT UNION
01.2017 - 09.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Evaluated, researched and resolved discrepancies.
  • Used skip tracing and other techniques to locate debtors.
  • Processed payments and applied to customer balances.
  • Answered 50-75 calls per day relating to customer and member products and services.

Collector

Crescent Bank
03.2012 - 01.2017
  • Maintained high volume of calls and met demands of busy and productive group.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Achieved performance goals on consistent basis.
  • Processed payments and applied to customer balances.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated to collect balance in full.

CUSTOMER SERVICE/SALES REPRESENTATIVE

AT&T
09.2007 - 03.2012
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Used customer insights to develop innovative sales strategies to increase sales
  • Set and achieved company defined sales goals

Enrollment/Billing Representative

BlueCross BlueShield
08.2005 - 07.2007
  • Updated, entered and reviewed customer data.
  • Communicated effectively via telephone and email with prospective customers
  • Educated clients on insurance policies and procedures.
  • Balance billed premiums
  • Prepare and process new member enrollments, billing, and payment processing
  • Reviewed and solved account and billing discrepancies.

Education

Bachelor of Science - Business Administration

Upper Iowa University
Baton Rouge, LA
08.2019

Skills

  • Loan Servicing
  • Complete Loan Applications
  • Credit and Collections
  • Customer Research
  • Repayment Plan Structuring
  • Consumer Loan Underwriting
  • Collection Calls
  • Claims Review
  • Information Inputting
  • Medical Billing
  • Customer Service
  • Medical Claims Submission

Timeline

Loan Support Specialist

Pelican State Credit Union
09.2022 - Current

MEMBER SERVICE -REPRESENTATIVE(COLLECTOR)

PELICAN STATE CREDIT UNION
01.2017 - 09.2022

Collector

Crescent Bank
03.2012 - 01.2017

CUSTOMER SERVICE/SALES REPRESENTATIVE

AT&T
09.2007 - 03.2012

Enrollment/Billing Representative

BlueCross BlueShield
08.2005 - 07.2007

Bachelor of Science - Business Administration

Upper Iowa University

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YASHIKA MOLDEN