LATOIYA JONES
Baton Rouge,LA
Summary
Dedicated professional with history of exceeding company goals utilizing consistent and organized practices for over 15 years. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Loan Originator/ Lead
Pelican State Credit Union
07.2018 - Current
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Successfully closed average over $500k loans per month.
- Assisted senior-level credit officers with complex loan applications.
- Conducted UCC searches and created environmental reports as part of loan process.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
Member Service Representative/ Front Desk Float
Baton Rouge Federal Credit Union
10.2016 - 07.2018
- Assist members with deposits, withdrawals, wire transfers, opening Christmas club/ Money Market accounts, ACH cash advances, process electronic payrolls for various companies, night drops, answer high volume calls, balance ATM, process transactions over the phone, add and undo fees, wire transfers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Teller III/ Lead Teller
Regions Bank
12.2012 - 10.2016
- Process transactions: Withdrawals, deposits, transfers, change orders, Assist customers with opening safe deposit boxes, Outstanding Customer Service, Process Commercial transactions
- Vault Teller: Process shipments, order money, maintain cash logs, Balance Vault
- Deposit Smart ATM custodian: Add money, Pull deposits, Balance ATM
- Always exceeds teller referral goals, Override capabilities, train tellers, Builds rapport with customers, monitor multiple databases to keep track of all cash inventory
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Teller
Chase
06.2008 - 10.2010
- Process transactions: Withdrawals, deposits, transfers, change orders, Outstanding Customer
- Service, Process Commercial transactions
- Vault Teller: Process shipments, order money, maintain cash logs, Balance Vault
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
Associate of Arts - Business Administration
Baton Rouge Community College
Bachelor of Science - Biology
Southern University And A & M College
Baton Rouge, LABachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ12.2023
Skills
- Complex Problem-Solving
- Financial Analysis
- Sales Expertise
- Financial Advising
- Risk Management
- Regulatory Compliance
- Client Interviews
- Document Analysis
- Fraud Prevention and Detection
- Strategic Financial Planning
- NMLS licensed
- Database Management
Timeline
Loan Originator/ Lead
Pelican State Credit Union
07.2018 - Current
Member Service Representative/ Front Desk Float
Baton Rouge Federal Credit Union
10.2016 - 07.2018
Teller III/ Lead Teller
Regions Bank
12.2012 - 10.2016
Teller
Chase
06.2008 - 10.2010
Associate of Arts - Business Administration
Baton Rouge Community College
Bachelor of Science - Biology
Southern University And A & M College
Bachelor of Arts - Business Administration And Management
University of Phoenix
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