STACIE NANO
North Highlands,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Loan Originator
Reverse Mortgage Funding
06.2021 - 11.2022
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Recommended loan approvals and denials based on customer loan application reviews.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Maintained strict confidentiality of bank records and client information.
Sales /Store Manager
California Backyard
02.2002 - 05.2018
- Created employee schedules to align coverage with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
Education
High School Diploma -
Roseville High School
Roseville, CA06.1996
Skills
- Customer Proposals
- Database Management
- Organizational Strengths
- Excellent Time Management
- Risk Management Assessments
- Complex Problem-Solving
- Client Relations
- Document Analysis
- Critical Thinking
- Financial Data Collection
- Team Player
Timeline
Loan Originator
Reverse Mortgage Funding
06.2021 - 11.2022
Sales /Store Manager
California Backyard
02.2002 - 05.2018
High School Diploma -
Roseville High School
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