Jasmine Scott
Denham Springs,LA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with customers and team members. Focused on leading and supporting a dynamic team to success, achieving positive results, and making an unprecedented impact.
Overview
13
13
years of professional experience
Work History
Teller
Pelican State Credit Union
Baton Rouge, LA
07.2022 - Current
- Monitor daily cash levels in the vault and reconcile discrepancies.
- Process member transactions including deposits, withdrawals, transfers, loan payments.
- Resolve member complaints in a timely manner while ensuring compliance with banking regulations.
- Perform daily balancing of the cash drawer as well as other assigned duties, such as ATM monitoring or check cashing.
- Identify and report potential fraud risks or suspicious activities.
- Manage supply of cash for the branch, including ordering cash from the vault as necessary.
- Perform basic administrative tasks regarding banking products by handling phone calls, emails, or other inquiries.
- Verify amounts and integrity of every check or funds transfer.
- Maintain up-to-date knowledge of current credit union products and services for members' convenience.
- Uphold fraud and prevention practices to maintain the awarded title as the "Pelican Protector".
Retail Store Manager
Live Mobile Applications
Denham Springs, LA
11.2017 - 07.2022
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Investigated and verified the authenticity of customers' documents for identity verification purposes.
- Performed regular audits to ensure compliance with company standards.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed multiple tasks efficiently while paying attention to detail.
- Documented investigative findings in reports.
- Planned and delegated group and individual work assignments to staff.
- Developed new methods to detect and prevent frauds from occurring in the future.
- Conducted comprehensive training sessions for efficiency and increased productivity.
Pharmacy Technician
CVS Pharmacy
Denham Springs, LA
10.2013 - 04.2015
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Investigated and verified the authenticity of customers' documents for identity verification purposes.
Cashier
Walmart
Denhm, LA
10.2011 - 04.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
Education
Associate of Science - Pharmacy Technology
Remington College - Baton Rouge
Baton Rouge, LA05-2014
Some College (No Degree) - Child Care Management
Ashworth College
Norcross, GASkills
- Account Management
- Analytical Thinking
- Auditing
- Cash Handling
- Customer Relationship Building
- Decision-Making
- Detail-Oriented
- Financial Services
- Fraud and Risk Prevention
- Leadership & Management
- Sales
- Training & Development
- Verbal & Written communication
References
References available upon request.
Timeline
Teller
Pelican State Credit Union
07.2022 - Current
Retail Store Manager
Live Mobile Applications
11.2017 - 07.2022
Pharmacy Technician
CVS Pharmacy
10.2013 - 04.2015
Cashier
Walmart
10.2011 - 04.2013
Associate of Science - Pharmacy Technology
Remington College - Baton Rouge
Some College (No Degree) - Child Care Management
Ashworth College
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