Brandon Arath Leon
El Paso,Tx
Summary
Knowledgeable Payroll Solution Specialist with ADP HR and Payroll Services, adept at issue resolution and compliance management. Proven ability to analyze complex data in a timely manner. A fast learner with exceptional organizational skills, dedicated to enhancing client satisfaction and operational efficiency. Passionate about delivering results in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Payroll Solution Specialist
ADP HR and Payroll Services
El Paso, Texas
01.2023 - Current
- Provided support by responding to client questions regarding payroll/tax/HR/benefits products and provide application and product navigation support
- Provided Quarter and Year-End Support. During these periods, I played a critical role where we resolve issues in partnership with our clients that surfaced in error prevention notices. Performed Payroll/Tax audits
- Support activities including data maintenance, set up & configuration changes for Time Off policies, Special Calculations, Time and Attendance, 401k, Group Term Life, Benefit Accrual, Processed Payroll & Conducted Tax changes/research to POA/TPA, Agency Notices/Invoices/Statements
- Reported and Analyzed by working on complex projects by researching historical data, determining adjustments & collaborating/communicating with internal teams & clients to identify and resolve issues and ensure that these services met client expectations
- Stayed up to date on upcoming changes/maintain compliance with regulatory requirements (IRS/Federal/State and local agencies) to clients that could impact them and address their concerns.
Contract - Payroll Solution Specialist
Insight Global, ADP HR and Payroll Services
El Paso, Texas
07.2022 - 01.2023
Outbound Sales Producer
Steve Wilson-Farmers Insurance Agency
El Paso, Texas
05.2022 - 07.2022
- Achieve goals and measurables by writing new property and casualty insurances. Responsible for accurate underwriting. Ensure all documents are received and signed by prospects that have purchases insurance
- Ensure that the Steve Wilson Agency Sales Process is followed on a consistent basis with all prospects. Accountable for managing a pipeline in the CRM and following up.
- Demonstrate competency and knowledge of new products and rules for the industry. Be coachable and resourceful with a willingness to learn and be intuitive.
- Excellent communication skills in order to follow through with prospective client expectations. Possess and upbeat, positive and enthusiastic attitude
Digital Shopper
Walmart
El Paso, Texas
08.2021 - 04.2022
- Communication with customer to confirm clarity of order and expedited order transfer to delivery driver. Followed application instructions closely and reviewed deliveries to minimize errors.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Completed pickup and shopping orders for customers across El Paso to Las Cruces. Chose top-quality items to fulfill over 500 daily customers
Department Manager/Team Lead
Walmart
El Paso, Texas
08.2020 - 08.2021
- Kept department on-target to meet sales and profit objectives by planning/holding meetings, supporting shrinkage, minimizing waste and pursuing revenue generation opportunities and provided feedback/methods for reaching those milestones
- Oversaw efficient receiving and inventory management to keep stock within optimal levels by preparing reports for management. Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Coordinated work schedules and distributed tasks to 100+ employees in the online grocery/pickup department. Held regular one-on-one meetings with employees to mediate conflicts within the department & store and facilitate effective resolutions to disputes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service by remaining calm and professional in stressful circumstances
E-Commerce Personal Shopper
Walmart
El Paso, Texas
03.2020 - 08.2020
- Communication with customer to confirm clarity of order and expedited order transfer to delivery driver. Followed application instructions closely and reviewed deliveries to minimize errors.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Completed pickup and shopping orders for customers across El Paso to Las Cruces. Chose top-quality items to fulfill over 200 daily customers
Sales Associate
Walmart
El Paso, Texas
10.2019 - 03.2020
- Surpassed daily sales goals by cross-selling & arranging new merchandise, promoting customer sales with additional products & moving overstock items
- Built trusting relationships with customers by making personal connections, maintaining knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained relationships with peers and upper management to drive team success in meeting merchandise processing standards & maintaining an organized and accessible work area.
Associate
Peter Piper Inc
El Paso, Texas
03.2019 - 10.2019
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Monitored customer movements and quickly cleared tables efficiently to maintain high turnover rate and minimize wait times for future customers
- Verified adequate levels of supplies such as linens and trays and restocked low items to maintain customer satisfaction
- Trained new employees to perform duties by showing how to efficiently clean their areas, satisfy customer needs, manage the dining room/kitchen workspace and answering incoming telephone calls to provide information about products/services, store hours, policies/promotions
Education
Multimedia Journalism
University of Texas
01.2021
Associate of Arts - Mass Communication
El Paso Community College
01.2021
High School Diploma -
Franklin High School
01.2019
Skills
- Fast learner that pays attention to detail
- Issue and conflict resolution
- Preparing reports using Microsoft excel & Tableau - Data Entry/Graphs & Charts/Statistical Analysis
- Salesforce - Slack - Tableau Experience
- Organizational Skills/Multitasking and Prioritization - Reliable and accurate communication - Managing highly staffed areas/staff development
- Account Administration/Business Operations/Customer Relations
- In the process of obtaining FPC Certification
Projects/Accomplishments
- Resolved a client facing project that included a highly escalated client facing millions of dollars in Penalties and Interests from Federal, State and Local taxes.
- Resolved a client facing project under the projected time that included amending a companies high level employee W2.
- Received multiple shout outs from the VP, Service Executive and Director for outstanding client experience
Timeline
Payroll Solution Specialist
ADP HR and Payroll Services
01.2023 - Current
Contract - Payroll Solution Specialist
Insight Global, ADP HR and Payroll Services
07.2022 - 01.2023
Outbound Sales Producer
Steve Wilson-Farmers Insurance Agency
05.2022 - 07.2022
Digital Shopper
Walmart
08.2021 - 04.2022
Department Manager/Team Lead
Walmart
08.2020 - 08.2021
E-Commerce Personal Shopper
Walmart
03.2020 - 08.2020
Sales Associate
Walmart
10.2019 - 03.2020
Associate
Peter Piper Inc
03.2019 - 10.2019
Multimedia Journalism
University of Texas
Associate of Arts - Mass Communication
El Paso Community College
High School Diploma -
Franklin High School
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