Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Ralph

Portsmouth,VA

Summary

Accomplished Payroll Solution Specialist, adept in client resolution and relationship building. Leveraged exceptional communication and coaching skills to enhance client service standards, mentor peers, and streamline payroll processes. Proven track record in fostering client satisfaction and optimizing product use, demonstrating a commitment to excellence and strategic problem-solving.

Overview

7
7
years of professional experience

Work History

Payroll Solution Specialist

ADP
01.2022 - Current
  • Acts as a trusted advisor to four clients, and provides consultative support and recommendations on product optimization during status calls and other interactions.
  • Assists clients with payroll processing, solves any issues that may arise, with tax changes for understanding, conducts research, and follows up as needed.
  • Responds to client inquiries regarding our payroll and benefits products, and provides application and product navigation support.
  • Collaborates with internal teams and possibly third-party vendors to identify and resolve issues, and ensures that these services meet client expectations.
  • Coaches and mentors new hires, fellow peers, and provides procedural guidance to support staff.

Accountant Service Specialist

ADP
06.2018 - 01.2022
  • Provided primary client support to internal ADP and external CPA partners, and maintained internal partner and CPA satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
  • Collaborated with ADP internal departments to achieve resolution with forward-thinking strategies focused on addressing client payroll needs and tax-related concerns for CPAs and clients.

Education

Stepping Stones Leadership Development Program
06-2025

Bachelor of Science - Biological Sciences

Virginia Tech
Blacksburg, VA
05-2012

Skills

  • Coaching Skills
  • Client Resolution
  • Client Service Standards
  • Relationship Building
  • Training and Mentoring
  • Exceptional Communication
  • Inter-department collaboration
  • Cross-functional teamwork

Timeline

Payroll Solution Specialist

ADP
01.2022 - Current

Accountant Service Specialist

ADP
06.2018 - 01.2022

Stepping Stones Leadership Development Program

Bachelor of Science - Biological Sciences

Virginia Tech

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Brittany Ralph