Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Vidal Lucero

El Paso

Summary

Solution specialist equipped with extensive experience in developing and implementing tailored solutions. Proven track record of driving operational efficiencies and improving service delivery. Known for collaborative approach and adaptability to dynamic environments, ensuring team success and goal attainment.

Overview

10
10
years of professional experience

Work History

Payroll Solution Specialist

ADP
11.2021 - Current


  • Provided exceptional post-implementation support services, promptly addressing any issues or concerns raised by clients
  • Increased client satisfaction by developing and implementing customized solutions for their specific needs
  • Led regular meetings with internal teams to review progress against goals, address challenges, and devise effective strategies for success
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Trained and supported new hires.

Payroll Processing Representative

ADP
08.2018 - 11.2021
  • Assist and support clients with questions and tax payroll inquiries
  • Use online tools (WFN) and internal resources to solve client inquiries that range in questions and situations
  • Training with workforce now, within Comprehensive Services Auto Pay Payroll Technology Support
  • Assist Clients with Client data maintenance, setup, setting up changes in Auto Pay Mainframe, WFN, ezLM, HRB and the Portal and systematize with all functional areas (PTO, Special Calculations, Time and Attendance schedule, 401k.)
  • Experience already with client’s payroll and have participated with special projects with client's issues and correcting manual checks
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication

Chat Technical Support Representative

Verizon Wireless
10.2016 - 10.2017
  • Managed a high volume of customer inquiries, delivering timely technical support via live chat
  • Diagnosed and resolved complex technical issues by researching and utilizing multiple internal systems and databases
  • Maintained detailed records of customer interactions, ensuring accurate documentation of issues and resolutions using company tools

Bilingual Customer Service Specialist

Verizon Wireless
02.2015 - 10.2016
  • Applied strong troubleshooting and analytical skills to address and resolve customer concerns related to devices, billing, and services
  • Delivered clear and effective communication in both English and [Spanish/French/Other], ensuring customer needs were met with empathy and professionalism
  • Fostered positive customer relationships by consistently providing outstanding service, leading to increased customer satisfaction, loyalty, and retention

Education

Associate of Arts - ACCOUNTING, BUSSINESS, & ECONOMICS

El Paso Community College
El Paso, TX
08-2023

Skills

  • Software development
  • Data entry
  • Product knowledge
  • Quality assurance
  • Coaching and mentoring
  • Work prioritization
  • Payroll processing
  • Time sheet review
  • Payroll administration

Timeline

Payroll Solution Specialist

ADP
11.2021 - Current

Payroll Processing Representative

ADP
08.2018 - 11.2021

Chat Technical Support Representative

Verizon Wireless
10.2016 - 10.2017

Bilingual Customer Service Specialist

Verizon Wireless
02.2015 - 10.2016

Associate of Arts - ACCOUNTING, BUSSINESS, & ECONOMICS

El Paso Community College

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Daniel Vidal Lucero