Brandon "BJ" Johnson
Senior Customer Success Leader
Pflugerville,TX
Summary
Dynamic and results-driven Senior Customer Success Manager with 10+ years of experience leading cross-functional teams, enhancing client relationships, and driving multimillion-dollar revenue growth across diverse industries. Proven ability to manage enterprise accounts, streamline operations, and implement scalable success strategies. Recognized for exceeding customer satisfaction metrics, boosting client retention, and aligning with strategic goals. Seeking to leverage my leadership and client-facing expertise to drive brand performance at Amazon Vendor Services.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Account Manager
Spot Be Gone LLC
Austin , TX
01.2024 - Current
- Secured and managed relationships with 30+ new clients, improving satisfaction and lifetime value
- Accelerated annual company revenue by 15% within 10 months through consultative upselling
- Maintained high client retention through proactive engagement and service delivery
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Senior Technical Program Manager
MKTG
New York, New York
10.2017 - 12.2023
- Executed large-scale marketing events, increasing qualified leads by 30%
- Grew regional brand footprint by cultivating partnerships with 10+ retail leaders
- Championed customer-centric improvements, enhancing service delivery and satisfaction
Senior Customer Success Manager
Soar Energy Solutions
San Diego, California
01.2023 - 08.2023
- Achieved $900K in revenue over two months by delivering personalized success plans
- Boosted repeat business by 20% via relationship-building and upsell strategies
- Increased team productivity by 25% by deploying Monday.com as a centralized CRM solution
- Exceeded customer satisfaction benchmarks and received top client feedback
Technical Project Manager
Shruumz DB3 LLC
Cedar Park, Texas
01.2021 - 01.2023
- Drove revenue from $250K to $2.5M in under two years through strategic outreach
- Implemented customized client solutions based on needs assessments and feedback
- Delivered continuous client support, ensuring satisfaction and long-term loyalty
Senior Technical Project Manager
Kyani
Idaho Falls, Idaho
08.2014 - 12.2020
- Scaled distributor sales from $8M to $30M in 8 months through strategic recruitment
- Oversaw a $15M customer portfolio with a monthly pipeline of $1.5M–$2.5M
- Negotiated key partnerships and global expansion through M&A strategy
- Provided full-cycle distributor support including onboarding, training, and retention
Education
Bachelor of Science - Sports Management
Tarleton State University
Stephenville, TX 08.2006 - 12.2010
Skills
Account management
Teamwork and collaboration
Customer satisfaction
Goal oriented
Revenue growth
Account development
Management collaboration
Customer service
Client relationship management
Business development
Client relationship building
Account servicing
Websites
Certifications And Leadership
- Certified Scrum Product Owner (CSPO)
- John Maxwell Leadership Program Graduate
- 2010 Allstate/AFCA Good Works Team Honoree (NCAA)
Certification
Certified Scrum Product Owner (CSPO)
Timeline
John Maxwell Leadership Program Graduate
02-2024
Account Manager
Spot Be Gone LLC
01.2024 - Current
Senior Customer Success Manager
Soar Energy Solutions
01.2023 - 08.2023
Certified Scrum Product Owner (CSPO)
06-2022
Technical Project Manager
Shruumz DB3 LLC
01.2021 - 01.2023
Senior Technical Program Manager
MKTG
10.2017 - 12.2023
Senior Technical Project Manager
Kyani
08.2014 - 12.2020
Allstate/AFCA Good Works Team Honoree (NCAA)
02-2010
Bachelor of Science - Sports Management
Tarleton State University
08.2006 - 12.2010
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