Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDON D BAILEY

Las Vegas, NV 89102-8569,Nevada

Summary

Accomplished Security Officer with a proven track record at MGM Resorts, enhancing safety and customer satisfaction through vigilant patrols and efficient incident reporting. Skilled in CCTV surveillance and adept at fostering client trust, I excel in high-pressure situations, significantly reducing security concerns. Demonstrates physical fitness and exceptional report writing, ensuring a secure, welcoming environment for all.

Overview

8
8
years of professional experience

Work History

Security Officer

MGM Resorts
02.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Day Shift Manager

Ellis Island Hotel And Casino
02.2019 - 01.2022
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.

Assistant Store Manger

Family Dollar
01.2019 - 08.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Security Officer

Caesars Entertainment At Harrah's Hotel & Casino
02.2017 - 08.2019
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Center Consultant

FedEex
01.2016 - 02.2018
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
  • Collaborated with cross-functional teams to successfully execute complex projects within tight deadlines.
  • Boosted customer satisfaction by providing efficient and knowledgeable assistance to clients.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image.

Education

GED -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
04.2010

Skills

    Report Writing

    Incident Reporting

    General Security

    Emergency Response

    Physical Fitness

    CCTV Surveillance

Timeline

Security Officer

MGM Resorts
02.2022 - Current

Security Day Shift Manager

Ellis Island Hotel And Casino
02.2019 - 01.2022

Assistant Store Manger

Family Dollar
01.2019 - 08.2019

Security Officer

Caesars Entertainment At Harrah's Hotel & Casino
02.2017 - 08.2019

Center Consultant

FedEex
01.2016 - 02.2018

GED -

Maricopa Community Colleges - Mesa Community College

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BRANDON D BAILEY