BRANDON D BAILEY
Las Vegas, NV 89102-8569,Nevada
Summary
Accomplished Security Officer with a proven track record at MGM Resorts, enhancing safety and customer satisfaction through vigilant patrols and efficient incident reporting. Skilled in CCTV surveillance and adept at fostering client trust, I excel in high-pressure situations, significantly reducing security concerns. Demonstrates physical fitness and exceptional report writing, ensuring a secure, welcoming environment for all.
Overview
8
8
years of professional experience
Work History
Security Officer
MGM Resorts
Las Vegas, NV
02.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Day Shift Manager
Ellis Island Hotel And Casino
Las Vegas, NV
02.2019 - 01.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Assistant Store Manger
Family Dollar
Las Vegas, NV
01.2019 - 08.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Security Officer
Caesars Entertainment At Harrah's Hotel & Casino
Las Vegas, NV
02.2017 - 08.2019
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Center Consultant
FedEex
Las Vegas, NV
01.2016 - 02.2018
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Collaborated with cross-functional teams to successfully execute complex projects within tight deadlines.
- Boosted customer satisfaction by providing efficient and knowledgeable assistance to clients.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image.
Education
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ04.2010
Skills
Report Writing
Incident Reporting
General Security
Emergency Response
Physical Fitness
CCTV Surveillance
Timeline
Security Officer
MGM Resorts
02.2022 - Current
Security Day Shift Manager
Ellis Island Hotel And Casino
02.2019 - 01.2022
Assistant Store Manger
Family Dollar
01.2019 - 08.2019
Security Officer
Caesars Entertainment At Harrah's Hotel & Casino
02.2017 - 08.2019
Center Consultant
FedEex
01.2016 - 02.2018
GED -
Maricopa Community Colleges - Mesa Community College