Senior Operations Manager with more than half a decade of experience in business operations & people development. Polished in chalking out operational systems and processes, examining key data points and conducting quality control checks. Looking for a company to play a key role in its future growth & success through the implementation of best practice mechanisms that drive productivity and overall quality while also focusing on the development of people leadership skills to create business longevity.
Hi, I’m
Brandon Fraser
New York,NY
Summary
Overview
7
years of professional experience
Skills
- Excellent oral and written communications skills with ability to articulate and persuade
- Team Leadership & Development
- Strategic Business Planning
- Data Analytic Tools (Tableau, Excel, SQL, Oracle)
- Ability to drive change and effectively manage projects and stakeholders
- Six Sigma Certified - Yellow Belt
Work History
Amazon
Sr. Operations Manager
11.2019 - Current
Job overview
- Supported, mentored, and developed salaried and hourly direct reports of 20+ team members to allow multiple promotions across the L1 & L6 level
- Drive on road delivery productivity and quality amongst third-party delivery associates through the formation and execution of standard work practices
- Lead the on road operations launch of the newest station in The Bronx,NY during Q3 2022 that went on to be the #1 station in the Bronx region within its first 6 months of launch
- Collaborate with multiple business support teams including Safety, ACES, S&OP, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Hertz Rent-A-Car
Branch Manger
11.2017 - 10.2019
Job overview
- Managed branch operations for two locations located in downtown Brooklyn
- Actively attended/hosted outside sales meetings & events to promote the company and branch location which led to
- Developed and implemented location strategies to maximize profitability and revenue management opportunities including revenue per unit
Branch - both branches saw 15% above revenue to goal QoQ between Q1 & Q3 of 2019
NYC Department of Education
IT Support Specialist
08.2016 - 04.2019
Job overview
- Assist in setup of new computer equipment in classrooms and offices and install software
- Configure wireless devices to access DOE network
- Maintain classroom servers and technology equipment inventory
- Promoted efficiency among departments with prompt resolution of system issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assigned system permissions and set up computers to assist with onboarding new employees
Education
Brooklyn College CUNYBrooklyn, NY
Bachelor of Science from Information Systems
05.2017
University Overview
York College Queens, NY
Associate of Arts from Liberal Arts And General Studies
06.2015
University Overview
Timeline
Sr. Operations Manager
Amazon
11.2019 - Current
Branch Manger
Hertz Rent-A-Car
11.2017 - 10.2019
IT Support Specialist
NYC Department of Education
08.2016 - 04.2019
Brooklyn College CUNY
Bachelor of Science from Information Systems
York College
Associate of Arts from Liberal Arts And General Studies
Quote
If you can’t fly then run, if you can’t run then walk, if you can’t walk then crawl, but whatever you do you have to keep moving forward.
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