Brandon J. Sapp
South Holland
Summary
Dynamic professional with a diverse background across various roles, offering a wealth of skills to contribute significantly to any industry. A strong work ethic drives a commitment to excellence, ensuring every task is approached with diligence and determination. Collaborative team player thriving in group settings, enhancing productivity and fostering a positive work environment. Prepared to leverage these strengths to support organizational growth and success.
Overview
10
10
years of professional experience
Work History
Assistant Speech Coach
Thornwood Highschool
South Holland, IL
08.2021 - Current
- Conducted individual and group coaching sessions to enhance public speaking skills.
- Mentored junior coaches, fostering their professional development and skill enhancement.
- Supported individuals in crafting engaging speeches or presentations that effectively conveyed key messages to target audiences.
- Assisted clients in overcoming stage fright and performance anxiety through relaxation techniques and mental exercises.
- Coached competitive interpretative/ public speaking team members, refining speaking techniques and enhancing overall presentation skills.
Host
Esquire by Cooper's Hawk
Chicago, IL
05.2022 - 01.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Front of House Team Member
Blue Man Group (Chicago)
Chicago, IL
09.2021 - 04.2022
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Worked with managers to report and resolve customer issues or concerns
- Assisted Blue Men with audience participation throughout production
- Maintained crowd control outside of the theater
- Provided ticket services in front of the auditorium doors
Fitness Supervisor
Northern Illinois University
DeKalb, IL
01.2021 - 08.2021
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bakery Clerk
Jewels Osco
DeKalb, IL
08.2020 - 01.2021
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Answered phone calls, greeted store customers and provided exceptional service every time.
Food Server
Chili's Bar and Grill
Orland Park, IL
08.2018 - 05.2019
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Calculated charges, issued table checks and collected payments from customers.
- Cleared table and bussed dishes to allow for quick setups.
Prep/Cook Helper
Harolds Chicken
South Holland, IL
08.2016 - 08.2017
- Maintained order and cleanliness of work areas to conform with health codes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Education
Bachelor of Arts - Acting
Northern Illinois University
Dekalb, IL05-2021
High School Diploma -
Thornwood Highschool
South Holland05-2014
Skills
- Menu memorization
- Dining customer service
- Critical thinking
- Reliable & trustworthy
- Friendly, positive attitude
- Active listening
- Small Group and Individual Assistance
- Effective Communication
- Supervising Student Activities
- Calm and Patient Demeanor
- Confidence building
- Audience engagement
- Teamwork and collaboration
- Team collaboration
Education and Training
other,other
Timeline
Host
Esquire by Cooper's Hawk
05.2022 - 01.2023
Front of House Team Member
Blue Man Group (Chicago)
09.2021 - 04.2022
Assistant Speech Coach
Thornwood Highschool
08.2021 - Current
Fitness Supervisor
Northern Illinois University
01.2021 - 08.2021
Bakery Clerk
Jewels Osco
08.2020 - 01.2021
Food Server
Chili's Bar and Grill
08.2018 - 05.2019
Prep/Cook Helper
Harolds Chicken
08.2016 - 08.2017
High School Diploma -
Thornwood Highschool
Bachelor of Arts - Acting
Northern Illinois University