Brandon J. Sapp
South Holland
Summary
Dynamic professional with a diverse background across various roles, offering a wealth of skills to contribute significantly to any industry. A strong work ethic drives a commitment to excellence, ensuring every task is approached with diligence and determination. Collaborative team player thriving in group settings, enhancing productivity and fostering a positive work environment. Prepared to leverage these strengths to support organizational growth and success.
Overview
10
10
years of professional experience
Work History
Assistant Speech Coach
Thornwood Highschool
08.2021 - Current
- Conducted individual and group coaching sessions to enhance public speaking skills.
- Mentored junior coaches, fostering their professional development and skill enhancement.
- Supported individuals in crafting engaging speeches or presentations that effectively conveyed key messages to target audiences.
- Assisted clients in overcoming stage fright and performance anxiety through relaxation techniques and mental exercises.
- Coached competitive interpretative/ public speaking team members, refining speaking techniques and enhancing overall presentation skills.
Host
Esquire by Cooper's Hawk
05.2022 - 01.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Front of House Team Member
Blue Man Group (Chicago)
09.2021 - 04.2022
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Worked with managers to report and resolve customer issues or concerns
- Assisted Blue Men with audience participation throughout production
- Maintained crowd control outside of the theater
- Provided ticket services in front of the auditorium doors
Fitness Supervisor
Northern Illinois University
01.2021 - 08.2021
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bakery Clerk
Jewels Osco
08.2020 - 01.2021
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Answered phone calls, greeted store customers and provided exceptional service every time.
Food Server
Chili's Bar and Grill
08.2018 - 05.2019
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Calculated charges, issued table checks and collected payments from customers.
- Cleared table and bussed dishes to allow for quick setups.
Prep/Cook Helper
Harolds Chicken
08.2016 - 08.2017
- Maintained order and cleanliness of work areas to conform with health codes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Education
Bachelor of Arts - Acting
Northern Illinois University
Dekalb, IL05-2021
High School Diploma -
Thornwood Highschool
South Holland05-2014
Skills
- Menu memorization
- Dining customer service
- Critical thinking
- Reliable & trustworthy
- Friendly, positive attitude
- Active listening
- Small Group and Individual Assistance
- Effective Communication
- Supervising Student Activities
- Calm and Patient Demeanor
- Confidence building
- Audience engagement
- Teamwork and collaboration
- Team collaboration
Education and Training
other,other
Timeline
Host
Esquire by Cooper's Hawk
05.2022 - 01.2023
Front of House Team Member
Blue Man Group (Chicago)
09.2021 - 04.2022
Assistant Speech Coach
Thornwood Highschool
08.2021 - Current
Fitness Supervisor
Northern Illinois University
01.2021 - 08.2021
Bakery Clerk
Jewels Osco
08.2020 - 01.2021
Food Server
Chili's Bar and Grill
08.2018 - 05.2019
Prep/Cook Helper
Harolds Chicken
08.2016 - 08.2017
High School Diploma -
Thornwood Highschool
Bachelor of Arts - Acting
Northern Illinois University