Brandy Arias- Fallas
Caldwell,NJ
Summary
Highly skilled in customer service with valuable experience as a waiter, wanting to change the atmosphere and partake in a federal position. Adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Eddie V's Prime Seafood
Paramus, New Jersey
09.2022 - Current
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Accurately recorded orders in POS system while providing excellent customer service.
- Facilitated communication between the kitchen and the dining room to ensure accurate order fulfillment.
- Engaged in training sessions for continuous improvement of standards.
Server
McLoone's Boathouse
West Orange, New Jersey
07.2020 - 08.2022
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Counter Manager
Russillo Ristorante & Pizzeria
West Caldwell, New Jersey
07.2017 - 01.2021
- Supervised employee performance and conducted performance reviews for staff members.
- Monitored inventory levels and ordered supplies as needed.
- Assisted customers with product selection based on their needs and preferences.
Education
Bachelor of Science - Criminal Justice
Rutgers University- Newark Campus
Newark, NJ05-2024
High School Diploma -
James Caldwell High School
West Caldwell, NJ06-2020
Skills
- Adaptive learning
- Relationship building
- POS system operations
- Strong communication skills
- Foreign language skills
- Exceptional customer service
- Flexible schedule
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Fine Dining Server
Eddie V's Prime Seafood
09.2022 - Current
Server
McLoone's Boathouse
07.2020 - 08.2022
Counter Manager
Russillo Ristorante & Pizzeria
07.2017 - 01.2021
Bachelor of Science - Criminal Justice
Rutgers University- Newark Campus
High School Diploma -
James Caldwell High School
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