Brandy Ashcraft, AINS
Cincinnati
Summary
Dynamic Senior Client Service Representative with a proven track record at Marsh McLennan, excelling in client retention strategies and relationship management. Leveraged strong leadership and analytical skills to enhance service offerings, resulting in improved client satisfaction and streamlined processes. Expertise in account management and effective communication drives success in client engagements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Client Service Representative
Marsh Mclennan
05.2022 - Current
- Manage client inquiries, ensuring timely resolution and high satisfaction levels.
- Develop and maintain strong client relationships through effective communication and support strategies.
- Coordinated cross-functional teams to streamline service delivery processes and enhance client experiences.
- Analyze client feedback to identify areas for improvement, resulting in enhanced service offerings.
Commercial Lines Account Manager
Huesman Schmid Insurance Agency
11.2020 - 05.2022
- Managed client relationships to ensure satisfaction and retention of commercial lines accounts.
- Developed comprehensive insurance solutions tailored to clients' unique business needs.
- Analyzed policy coverage and risk exposure, making recommendations for enhancements.
- Facilitated communication between clients and underwriters to expedite the underwriting process.
Customer Care Center Account Manager - Personal
The Cincinnati Ins. Companies
03.2015 - 10.2020
- Acted as a liaison between brokers and the carrier, functioning as an agent, underwriter, and customer service representative
- Evaluated new business risks, reviewed and modified existing accounts in compliance with state specific guidelines
- Handled a wide range of client services including policy renewals, billing inquires, complaints, upselling, and product discussions
- Led quarterly conference calls with a major multi-state broker and contributed to the department's monthly newsletter
Education
No Degree - Property & Casualty License
Hondros College
Cincinnati, OH 02-2010
Ross High School
Ross, OH 05-1994
Skills
- Client retention strategies
- Client support
- File management
- Provider relations
- Order processing
- Account management (Verisk - 360 Value)
- Database management
- System documentation (Epic - Applied)
- Strong leadership
Certification
AINS (Associate in General Insurance)
Timeline
Senior Client Service Representative
Marsh Mclennan
05.2022 - Current
Commercial Lines Account Manager
Huesman Schmid Insurance Agency
11.2020 - 05.2022
Customer Care Center Account Manager - Personal
The Cincinnati Ins. Companies
03.2015 - 10.2020
No Degree - Property & Casualty License
Hondros College
Ross High School
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