Brandy Ayers
Havelock,NC
Summary
Assistant Manager experienced in customer service, sales, and negotiations within retail industry. Achieved over 20% increase in new customer sales through effective marketing, advertising, and promotional strategies. Developed and implemented behavior modification strategies to support diverse patient needs, enhancing academic and social skills in various environments.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Senior RBT
ACES
New Bern, North Carolina
02.2024 - Current
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Implemented behavior intervention plans under Board Certified Behavior Analyst guidance.
- Used prompting and reinforcement to support skill acquisition and replacement behaviors.
- Monitored client safety during direct therapy and transitional activities.
- Modeled appropriate behaviors and redirected challenging behavior using approved ABA strategies.
- Tracked data and monitored progress of students' goals and objectives.
- Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
- Prepared therapy materials and organized session spaces for daily client appointments.
ASSISTANT MANAGER
Bill's Pet Shop
Havelock, NC
08.2018 - 02.2024
- Managed day-to-day operations to drive sales growth while maintaining operational efficiency and compliance. Analyzed and measured business trends; developed and implemented plans to maximize sales and meet or exceed goals and objectives. Ensured appropriate merchandise stock levels and appropriate presentation and assortment in all departments. Ensured compliance with policies and procedures through regular management meetings and store walk-throughs.Continuously evaluated and reacted to performance issues. Trained and developed staff across all business areas; coordinated training and development initiatives for all store personnel.ed to change productively and handled essential tasks from the Manager. Adhered to operational policies and procedures (cleanliness, animal care, safety and security) that ensured exceptional service was provided to customers.
- Oversaw daily operations at pet shop, ensuring smooth workflow and effective staff scheduling.
- Educated team members on proper animal care techniques, effective sales strategies, and store operational procedures.
- Provided personalized assistance to customers in selecting pet food, supplies, and suitable products for their needs.
LEAD SALES ASSOCIATE
ElectraVapor
New Bern, NC
08.2016 - 02.2017
- Established and fostered a healthy team culture empowering employees to work autonomously while achieving collaborative goals. Led and inspired team members to continuously grow, learn, and evolve personally and professionally. Built a high-performing team that effectively communicated and delivered the mission, vision, and goals to employees and customers. Mediated conflicts and resolved complex issues while making decisive choices in high-pressure situations. Drove customer visit goals and increased the number of returning customers. Ensured store operated in compliance with all City and State regulations and labor laws. Delivered financial and operational reporting regularly, accurate and timely data entry of patient profiles in both the POS system, and the regulatory electronic verification systems.
- Supervised daily sales floor operations for ElectraVapor retail team.
- Trained associates on product knowledge and customer service standards.
- Assisted customers with vape device and e-liquid selection.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC 03.2025 - 10.2026
RBT - RBT
ACES
04.2024 - 04.2027
Phlebotomy
Craven Community College
Havelock, NC 10.2022 - 01.2023
Nursing
University of Texas
Austin, TXNursing
East TX Baptist University
Marshall, TXMarshall High School
Marshall, TXSkills
- Behavioral intervention strategies
- Behavior intervention planning
- Behavioral assessment techniques
- ABA data collection
- Data tracking methods
- Behavioral management techniques
- Emergency response techniques
- Patient support
- Client oversight
- Market dynamics
- Solid communication and interpersonal skills
- Customer service focus
- Performance under pressure
- Reinforcement techniques
Personal Information
Title: Proficient Customer Service | Mentoring Associates | Phlebotomy (Pending Certification January 2023)
Timeline
Bachelor of Arts - Psychology
East Carolina University
03.2025 - 10.2026
RBT - RBT
ACES
04.2024 - 04.2027
Senior RBT
ACES
02.2024 - Current
Phlebotomy
Craven Community College
10.2022 - 01.2023
ASSISTANT MANAGER
Bill's Pet Shop
08.2018 - 02.2024
LEAD SALES ASSOCIATE
ElectraVapor
08.2016 - 02.2017
Nursing
University of Texas
Nursing
East TX Baptist University
Marshall High School