Brandy Bell
Fort Gregg-Adams,VA
Summary
Experienced Office Management and Highly skilled in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Billing Supervisor
Peak Management LLC
30 Gould Street, WY
03.2022 - Current
- Effectively manages high-volume of inbound and outbound customer calls and professionally and addresses any issues or feedback
- Issues and post bills,receipts, invoicing, and assisting customers with any invoicing questions
- Process incoming payments, verifying authenticity to accurately balance accounts
- Maintained effective communication channels with internal departments to ensure accurate billing information updates.
- Reduced customer complaints by proactively addressing recurrent billing concerns and implementing corrective measures.
- Resolved escalated customer issues expeditiously demonstrating empathy while adhering to established guidelines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service Call Center Supervisor
Arden Alliance Management LLC
2655 Donaghey Avenue, AR
09.2019 - 03.2022
- Analyzed customer service data, identified areas of improvement and implemented strategies to reach organizational goals
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Overseen training of agents and new employees within the company
- Supervised and mentored 7 full time employees
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
- Documentation and Recordkeeping
- Effective Communication
- Problem-Solving
- Multitasking and Organization
- Reliability
- Flexibility
- Self-Management
- Integrity/Honesty
Accomplishments
At the end of the last year I have received a $100 reward for my outstanding work within my department.
Timeline
Customer Service Billing Supervisor
Peak Management LLC
03.2022 - Current
Customer Service Call Center Supervisor
Arden Alliance Management LLC
09.2019 - 03.2022
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