Brandy Bird
Smyrna,Tn
Summary
Results-oriented administrative professional with a focus on efficiency in managing administrative tasks and filing systems. Demonstrates strong organizational skills and the ability to multitask effectively while prioritizing critical responsibilities. Experienced in schedule management, paperwork coordination, and delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Underwriting Field Support
First Acceptance Insurance
04.2023 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
Insurance Sales Agent
First Acceptance Insurance
03.2021 - 04.2023
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Front Office Clerk
Roadway Inn
05.2017 - 08.2017
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted 10-20 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Warehouse Associate
Under Armour
09.2016 - 08.2017
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Worked on special projects with QA
Shift Manager
Wendy's
05.2014 - 09.2016
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Produced regular food and temperature reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
Shift Manager
Pizza Hut
02.2012 - 04.2014
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma - undefined
La Vergne High School
La Vergne, TNSkills
- Customer service
- Problem resolution
- Team management
- Inventory controls
- Training and mentor
- Active listening
Language
English
Certification
Property and casualty insurance license
Accident and health insurance lincense
Timeline
Underwriting Field Support
First Acceptance Insurance
04.2023 - Current
Insurance Sales Agent
First Acceptance Insurance
03.2021 - 04.2023
Front Office Clerk
Roadway Inn
05.2017 - 08.2017
Warehouse Associate
Under Armour
09.2016 - 08.2017
Shift Manager
Wendy's
05.2014 - 09.2016
Shift Manager
Pizza Hut
02.2012 - 04.2014
High School Diploma - undefined
La Vergne High School