Brandy Boone
36287 East County Road 1510
Summary
Social work intern with solid foundation in client advocacy and support services. Proven ability to manage sensitive cases while maintaining confidentiality and providing essential resources. Known for excellent teamwork and adaptability in dynamic environments. Skilled in crisis intervention, resource coordination, and active listening.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Farmers Insurance
08.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Nursing Assistant
Broadway Living Center
05.2021 - 08.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Washita Valley Living Center
09.2018 - 05.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
BSW - Social Work
East Central University
Ada, OK05-2025
Skills
- Active listening
- Relationship building
- Computer proficiency
- Conflict resolution
- Report preparation
- Home evaluations
- Risk determination
- Professional boundaries
- Client advocacy
- Family support
- Child welfare
- Social services
- Treatment plan guidance
Internship at OKDHS
I am currently an Intern through OKDHS in McClain County. As of 3/15/2025 I have 285.5 hours completed. I will have 448 hours when the internship is completed.
Timeline
Customer Service Representative
Farmers Insurance
08.2022 - 07.2024
Certified Nursing Assistant
Broadway Living Center
05.2021 - 08.2022
Certified Nursing Assistant
Washita Valley Living Center
09.2018 - 05.2021
BSW - Social Work
East Central University
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