Brandy Brooks
Easterseals of Ark.
13
years of professional experience
Dependable, results-oriented healthcare professional with 20+ yrs of customer/patient care experience, 10+ yrs in management and 5+ yrs in administrative roles. Skilled in streamlining workflows and enhancing patient experience through efficient registration processes. Known for fostering team collaboration and adapting to dynamic healthcare environments. Proven ability to manage complex administrative tasks and provide exceptional patient service. Proficient in team and individual professional development.
Work History
Patient Access Supervisor
9 Months- Supervising daily operations of patient access team to ensure efficient registration processes.
- Implementing training programs for staff to enhance customer service and operational efficiency.
- Collaborating with clinical departments to streamline communication and enhance patient experience.
- Analyzing data trends in patient access metrics to identify areas for process improvement.
- Developing and enforced policies to improve patient check-in procedures and reduce wait times.
- Establishing performance benchmarks for staff, driving accountability and excellence in service delivery.
- Serving as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Performing HR related functions such as onboarding, terminations, payroll processing and staff development.
QBHP/Waiver Staff
6 Years 11 Months- Delivering personalized part time in home healthcare to those with developmental and intellectual disabilities, assisting with transportation, appointment attendance, family and community events, maintaining annual certifications and trainings as required by the agency.
- Coordinating care with nursing and clinical staff.
- Patient medication administration and monitoring, meal preparation, encouraging social engagement and treatment goal progression.
- Minimized safety hazards, arranging living spaces to meet patient needs.
- Documenting provided care to Medicaid/Medicare standards and effectively communicating with my team.
Admissions Director
2 Years 9 Months- Hiring, training, and mentoring new employees.
- Management of 3-4 clerical and administrative personnel.
- Preparing and reviewing operational reports and schedules to ensure accuracy and efficiency.
- Improving operations by implementing procedural changes.
- Complying with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Resolving conflicts between team members professionally.
- Program advocacy and working closely with families in times of crisis.
Owner
1 Year 3 Months- Established and grew a company specializing in office administrative services such as scheduling, insurance verifications, billing practices, marketing and credentialing for 5 small, mental health private practices consisting of doctors, APRNs, therapists, interns and QBHPs.
- Oversaw daily office operations and ensured smooth workflow.
- Served as liaison between providers and external referral sources and clients.
- Coordinated office events, meetings, and appointments for staff members.
Director Of Admissions
5 Months- Tenure cut short due to clinic closures and agency downsizing.
- Managing a team of administrative staff (5-6 staff) responsible for processing client/patient referrals, assisting with marketing needs, EMR and workflow development, communicating with providers and resources within the community.
- Evaluated applications, providing input and recommending admission decisions.
- Represented institution at various events, including college fairs, conferences, and community engagements.
- Ensured compliance with all federal, state, and institutional regulations regarding patient admissions.
Director Of Scheduling
5 Years 9 Months- Promoted from 'Scheduling Specialist' to DoS within a year
- Assisted with the massive expansion of CFT from 6 to 30+ outpatient offices across the state
- Seamlessly managed responsibilities 90% remotely, supervised 4-6 schedulers, provider/clinic collaboration, performance reviews, database development, customer service, client crisis stabilization.
- Identified potential schedule conflicts and provided solutions for resolution.
- Implemented process improvements that enhanced overall scheduling efficiency.
- Updated spreadsheets with trackable metrics and created reports.
Office Manager
3 Years 7 Months- Originally started with The Pointe as a school based MHPP, who worked closely with therapists to provide therapeutic intervention services in an Elementary and Intermediate aged school; managed case load of 20-35 children within the district.
- Received and directed incoming calls to personnel and voicemail, facilitating office communications.
- Assisted with human resources duties to facilitate recruiting, interviewing, and onboarding processes.
- Ensured compliance with local, state, and federal regulations regarding workplace safety.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences for new and current patients.
Advisor/Counselor
1 Year 1 Month- Omega TVC Unit in Malvern, AR.
- Collaborated with multidisciplinary teams to provide comprehensive care for inmates.
- Evaluated inmates' progress regularly and adjusted treatment plans accordingly.
- Conducted risk assessments to determine appropriate levels of supervision for inmates.
- Participated in staff meetings, trainings, and professional development opportunities to stay current on best practices in corrections counseling.
Education
Bachelor of Arts - Psychology/Sociology
GPA: 3.67GPA
Medical Office Administrator Certification
Certified Medical Office Manager
Certified Healthcare Access Mgr. - Patient Access
Skills
Office Mgmt. & Managerial Experience
Google Suite: Gmail
Sheets
Docs
EMR Development
Reviewing Clinical Documentation
Departmental KPI Review
Conflict Resolution & Effective Communication
Employee Supervision & Training
Insurance Verification & Education
Data Entry & Records Management
Patient Services & Customer Service
Medicaid/PASSE Knowledge
Case Management & Crisis Intervention
MS Office: Outlook
Word
Excel
PP
Application/Intake Assessments
Critical Thinking Skills & Accountability
Punctual
Detail Oriented
Versatile
Extensive History in Mental Health
Report Development for Revenue & Board Meetings
HIPAA Compliance
Revenue Cycle Management
Timeline
Patient Access Supervisor
Baptist Health Medical Center - North Little Rock
11.2025 - CurrentRead More
Admissions Director
Youth Home, Inc.
02.2023 - 11.2025Read More
Owner
Brooks Admin. Services
10.2022 - 01.2024Read More
Director Of Admissions
Argenta Counseling
05.2022 - 10.2022Read More
QBHP/Waiver Staff
Easterseals of Ark.
09.2019 - CurrentRead More
Director Of Scheduling
Chenal Family Therapy
01.2017 - 10.2022Read More
Advisor/Counselor
Department of Community Corrections
11.2015 - 12.2016Read More
Office Manager
The Pointe Outpatient Beh. Health
06.2013 - 01.2017Read More
Practice Management Institute
Medical Office Administrator Certification
Read More
Management & Strategy Institute
Certified Medical Office Manager
Read More
Henderson State University
Bachelor of Arts from Psychology/Sociology
Read More
National Assoc. of Healthcare Access Mgmt. (NAHAM)
Certified Healthcare Access Mgr. from Patient Access
Read More