Ivan Wilson
Pikesville,MD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking supervisor and leadership opportunities to expand skills while facilitating company growth.
Healthcare professional with extensive expertise in patient access management. Skilled in streamlining workflows and enhancing patient experience through efficient registration processes. Known for fostering team collaboration and adapting to dynamic healthcare environments. Proven ability to manage complex administrative tasks and provide exceptional patient service.
Overview
25
25
years of professional experience
Work History
Patient Access Supervisor
University Of Maryland Medical System
Baltimore, MD
10.2024 - Current
- Supervised patient registration processes, ensuring accuracy and compliance with regulations.
- Implemented workflow improvements, enhancing overall efficiency in patient access operations.
- Trained and mentored staff on best practices for patient data management and customer service.
- Developed and maintained strong relationships with clinical departments to streamline access services.
- Analyzed patient flow data to identify trends and recommend strategic operational adjustments.
- Led team meetings focused on performance metrics, fostering a culture of continuous improvement.
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Facility Admissions Coordinator
University Of Maryland Medical System
Baltimore, MD
02.2022 - 10.2024
- Helped patients with admissions process and adhered to state and federal laws.
- Verified and entered necessary information into patient management system.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Unit Secretary
Johns Hopkins Hospital
Baltimore, MD
07.2017 - 01.2022
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information and medical personnel access.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Drafted and distributed memos and emails for entire unit.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Customer Service Representative
IKEA
White Marsh, MD
06.2013 - 05.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Took payments by phone.
- Placed catalog orders for customers.
Medical Assistant
Total Health Care
Baltimore, MD
01.2012 - 12.2012
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
Debt Collection Specialist
NCO Financial Systems
Baltimore, MD
06.2010 - 03.2012
- Advised customers of necessary actions and strategies for debt repayment.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Prioritized accounts based on total amount owed and credit bureau reports.
Customer Service Representative
Comcast, Xfinity
Baltimore, MD
09.2001 - 10.2010
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and processed customer payments by phone.
- Work in high fast paced high volume call center.
Education
Medical Assisting
Fortis Institute - Baltimore
Windsor Mill, MD03-2012
High School Diploma -
Walbrook High School
Baltimore, MD06-2000
Skills
- Experience in Medical Admissions
- Epic Systems
- Detail-Oriented
- Time Management
- Administrative Support
- Customer Service
- Critical Thinking
- Verbal and Written Communication
- Problem-Solving
- Drawing Blood
- Microsoft Office
- Medical Office Experience
- Scheduling
- Patient Care
- Knowledge of HIPPA
- Vital signs
- Insurance verification
- Medial Terminology
- Patient Registration
- Team player
- Effective problem solving
- Team management
- HIPAA compliance
- Strong leadership
Timeline
Patient Access Supervisor
University Of Maryland Medical System
10.2024 - Current
Facility Admissions Coordinator
University Of Maryland Medical System
02.2022 - 10.2024
Unit Secretary
Johns Hopkins Hospital
07.2017 - 01.2022
Customer Service Representative
IKEA
06.2013 - 05.2017
Medical Assistant
Total Health Care
01.2012 - 12.2012
Debt Collection Specialist
NCO Financial Systems
06.2010 - 03.2012
Customer Service Representative
Comcast, Xfinity
09.2001 - 10.2010
High School Diploma -
Walbrook High School
Medical Assisting
Fortis Institute - Baltimore