Gwendolyn Wheeler
Schoolcraft,MI
Summary
Seeking a position that will allow me to work in a new context and environment to gain increased professional, metric, and problem-solving experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
R1rcm
Kalamazoo, MI
04.2018 - Current
- People leader for 8-12 Patient Access Associates across 2 locations
- Adhering to best practice standards for R1 and our clients.
Educator
R1rcm
Kalamazoo, MI
07.2016 - 04.2018
- Teaching and Mentor New hires, provisioning accesses, QA audits on registrations and completion of assigned reports.
Patient Access Associate
R1rcm
Kalamazoo, MI
11.2015 - 07.2016
- Registrar Emergency Dept
- Obtain demographics, validate active insurance, update patients’ records compiling with all HIPAA standards.
Patient Care associate
Borgess Medical Center
Kalamazoo, MI
12.1985 - 05.2011
- Activities or daily living, vital signs, Phlebotomy, Postmortem care.
Education
Business Management
Skills
- Leadership
- Work Independently
- Dependable
- Analytical ability to root cause and problem solve
- Microsoft
- Teams
- Cerner
- Athena
- MEDE
- Insurance Company Knowledgeable
- Registration Management
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Multitasking and Organization
- Registration and Admissions
- Training Coordination
- Problem-Solving
- Friendly and Outgoing
- Insurance Billing
- Phone and Email Etiquette
- Process Improvement
- Money Handling
- Patient Registration
- Team Collaboration
- Team Leadership
- Medical Terminology
- Verbal and Written Communication
License
State of Michigan Collection Agency License
Certification
- Michigan Licensed Collection Agency Non- owner Manager. Exp. 10/11/2025
Timeline
Patient Access Supervisor - R1rcm
04.2018 - Current
Educator - R1rcm
07.2016 - 04.2018
Patient Access Associate - R1rcm
11.2015 - 07.2016
Patient Care associate - Borgess Medical Center
12.1985 - 05.2011
Kalamazoo Valley Community College - , Business Management
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