MARIE E. ROBINSON
Upland,PA
Summary
Healthcare professional with extensive experience in patient access management and team leadership. Proven track record of enhancing operational efficiencies and improving patient interactions. Highly dependable, adaptable to changing needs, and skilled in collaboration and process optimization. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Patient Access Supervisor
Hospital of the University of Pennsylvania
Philadelphia, PA
01.2004 - 01.2019
Service Coordinator
Crozer Keystone Health System
Upland, PA
01.2023 - 01.2025
- Spearheaded full-scope of Site-Based Psychiatric Rehabilitation Services in collaboration with leadership to meet the clinical needs of members with the highest quality of care, in the most assessable manner.
- Provided cost effective program development and supervision to Staff and Psychiatric Rehabilitation services to consumers with chronic mental illness, with primary emphasis on quality improvement.
- Maintained medical records and files with rigorous adherence to HIPAA regulations and managed the service to meet regulatory requirements of external agencies including but limited; to OHMSAS, JCAHO, HCFA and Community Behavior Health.
- Successfully sustained the Certificate of Compliance and Licensing for Site-Based Psychiatric Rehabilitation Services from the Pennsylvania Department of Human Services in compliance with the Human Services Code of Pennsylvania.
- Recruited, trained, and completed staff performance evaluations, as well as involvement in the implementation and revision of policies and procedures.
Social Worker
Crozer Keystone Health System
Chester, PA
01.2020 - 01.2023
- Developed strength-based, client-specific, behaviorally focused, and time-sensitive service plans and progress notes.
- Provided adult chronic mental health clients with comprehensive, high-quality care at a reasonable cost, within the context of a Social Steps Psychiatric Rehabilitation program.
- Monitored client's progress throughout the treatment plan and followed all guidelines, regulations, standards, and policies.
- Collaborated with the consumers, their families or agency staff and treatment staff to develop individualized support plans.
- Facilitated psychoeducation and group sessions to assist clients in overcoming dependencies, adjusting to life, and initiating changes.
Education
BS - Behavioral Health Counseling
01.2016
Skills
- LEADERSHIP
- COLLABORATIVE-BASED CARE
- ASSESSMENTS
- PATIENT ADVOCACY
- COUNSELING
- CRISIS INTERVENTION
- Microsoft Office
- Epic
- IDX
- Passport
- NaviNet
- HDX
- Chart One
- Med Trek
- Allscripts
Timeline
Service Coordinator - Crozer Keystone Health System
01.2023 - 01.2025
Social Worker - Crozer Keystone Health System
01.2020 - 01.2023
Patient Access Supervisor - Hospital of the University of Pennsylvania
01.2004 - 01.2019
Drexel University - BS, Behavioral Health Counseling