Brandy Brown
Lees Summit,MO
Summary
Customer Care Specialist with a proven track record at Evergy, excelling in data accuracy and complex task management. Demonstrates a typing speed of 45+ WPM and effective listening skills to enhance client satisfaction. Proficient in Microsoft Office and Avaya Solutions, contributing to operational efficiency while showcasing strong team leadership abilities. Committed to delivering excellence and driving continuous improvement.
Overview
18
18
years of professional experience
Work History
Customer Care
Evergy
Raytown, MO
07.2017 - Current
- Answer inbound calls and provide customer assistance(remote)
- Enter customer information into the system accurately and efficiently
- Assist with billing inquiries
- Process construction requests
- Multi-screen navigation
Dental Claims Administrator
Sunlife Financial
Kansas City, MO
11.2012 - 07.2017
- Answer inbound calls and process dental claims and reports (remote)
- Enter and update customer information in the database
- Assist customers with benefit questions and provide support
Receptionist
Robert Brogden Buick GMC
Olathe, KS
09.2011 - 08.2012
- Manage multiple telephone lines and greet customers
- Enter vehicle information and organize invoices
- Create professional letters, flyers, and forms
- Sort and distribute paperwork to respective departments
Customer Service Specialist
Prescription Solutions Retail Pharmacy
Overland Park, KS
06.2009 - 07.2010
- Set up new specialty prescription orders and verify customer information
- Enter prescription information and assist with quotes and copay assistance
- Handle prescription refills, new prescriptions, and reminders
Customer Service Advocate/Team Leader
Centralized Showing Service
Overland Park, KS
01.2007 - 08.2009
- Schedule real estate appointments and obtain homeowner approvals
- Operate call center and input CSA data accurately
- Input CSA data and monitor customer service agent calls, take customer complaints and discuss them
- Process listings and research daily call center data
Education
High School Diploma -
Hickman Mills High School
Kansas City, MO05.2007
Business Management Certification -
Herndon Career Center
Raytown, MO05.2007
Skills
- Skilled in Microsoft Office Applications
- Search Engine Proficiency
- Typing Speed: 45 WPM
- Detail-Oriented
- Efficient Data Input Accuracy
- Effective Listening
- Proficient in Medical Terminology
- Managing Specialty Prescriptions
- Knowledgeable in Avaya Solutions
- Proficient in Click-To-Call Technology
- Cisco Jabber
- Experienced in Utilizing Dual Monitors Effectively
- Proficient in Web based applications
Languages
English
Professional
Timeline
Customer Care
Evergy
07.2017 - Current
Dental Claims Administrator
Sunlife Financial
11.2012 - 07.2017
Receptionist
Robert Brogden Buick GMC
09.2011 - 08.2012
Customer Service Specialist
Prescription Solutions Retail Pharmacy
06.2009 - 07.2010
Customer Service Advocate/Team Leader
Centralized Showing Service
01.2007 - 08.2009
High School Diploma -
Hickman Mills High School
Business Management Certification -
Herndon Career Center
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