Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Brown

Nacogdoches

Summary

Dynamic merchandising professional with a proven track record at Lowe's, enhancing customer satisfaction through effective product displays and strategic promotional events. Skilled in Microsoft Office and customer relationship management, I excel in training teams and maintaining stock levels, driving sales growth and fostering a positive shopping experience.

Overview

6
6
years of professional experience

Work History

Merchandising Assistant Manager Manager

Lowe's
04.2019 - Current
  • Increased sales by creating visually appealing merchandise displays and product arrangements.
  • Coordinated promotional events, contributing to increased overall store sales and customer engagement.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Anticipated and planned for department seasonal needs.
  • Enhanced customer satisfaction by providing knowledgeable assistance and recommendations on products.
  • Conducted regular audits of merchandise presentation, ensuring consistency across the store environment.
  • Participated in seasonal changeovers, updating merchandise selection based on current trends and consumer preferences.
  • Implemented planograms effectively, adhering to corporate guidelines for product placement and organization.
  • Maintained a clean and organized sales floor, contributing to an inviting store atmosphere that encouraged customers to browse and make purchases.
  • Assisted in training new hires in store policies and procedures related to merchandising duties.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Department Supervisor

Lowe's
04.2019 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.

Education

Coosa Valley Tech
Calhoun, GA

Skills

  • Microsoft office
  • Maintaining stock levels
  • Customer relationship management
  • Pricing and signage updates

Timeline

Merchandising Assistant Manager Manager

Lowe's
04.2019 - Current

Department Supervisor

Lowe's
04.2019 - Current

Coosa Valley Tech

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