Brandy Burlingame
Forestdale,MA
Summary
Dynamic Store Manager with a proven track record at Signet Jewelers, excelling in customer service management and retail inventory optimization. Skilled in training and mentoring staff, I successfully implemented promotional strategies that significantly enhanced store visibility and drove sales growth, while maintaining compliance with company policies and procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Signet Jewelers
Hyannis, MA
05.2009 - Current
- Oversaw daily operations to guarantee compliance with company policies and procedures.
- Oversaw inventory control processes, optimizing stock levels to ensure alignment with customer demand.
- Facilitated training and mentorship programs for staff on advanced sales techniques and exceptional customer service standards.
- Executed promotional strategies to elevate store visibility and stimulate sales growth.
Assistant Manager
Piercing Pagoda of Zale
Hyannis, MA
03.2006 - 02.2009
Executed opening and closing procedures to ensure operational efficiency.
Assisted in processing daily sales transactions and managing cash flow. Supported team in maintaining accurate cash handling procedures. Contributed to a positive customer experience through efficient service.
Assisted in identifying and recruiting candidates for multiple roles. Supported training programs to improve employee capabilities. Aided in onboarding new employees to ensure smooth transitions.
Uphold brand standard
Education
High School Diploma - General Studies
Barnstable High School
Hyannis, MA06-2000
Skills
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Policies and procedures
- Supply ordering
- Store displays
Certification
Dca certification
Timeline
Store Manager
Signet Jewelers
05.2009 - Current
Assistant Manager
Piercing Pagoda of Zale
03.2006 - 02.2009
High School Diploma - General Studies
Barnstable High School