Brandy Castro
El Paso,TX
Summary
Punctual and honest customer service with solid background in 5 environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
CSR Patient
BHS Physicians
125 W Hague
04.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Cashier Supervisor
PLS Check Cashing
El Paso, TX
11.2020 - Current
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Built positive relationships with customers to increase repeat business.
Customer Service Representative
GECU
El Paso, TX
04.2021 - 02.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier
7/eleven
El Paso, TX
08.2017 - 10.2020
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
GC Services
El Paso, TX
07.2018 - 12.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
Education
High School Deploma -
College Career Academy And Technology
06.2016
Skills
- Customer Service
- Reading Comprehension
- Quality Assurance
- Customer Preferences
- Customer Loyalty
- Effective Working Relationships
- Front-End Support
- Payment Processing
- Safety Issues Monitoring
- Team Contribution
- Time Tracking
- Financial Recordkeeping
- Guest Relations
- Positive Reinforcement
- Recordkeeping Compliance
Languages
Spanish
Native or Bilingual
Timeline
CSR Patient
BHS Physicians
04.2023 - Current
Customer Service Representative
GECU
04.2021 - 02.2023
Cashier Supervisor
PLS Check Cashing
11.2020 - Current
Customer Service Representative
GC Services
07.2018 - 12.2019
Cashier
7/eleven
08.2017 - 10.2020
High School Deploma -
College Career Academy And Technology