Brandy Caudillo
Manager
Monroe,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Circle K Corp
Charlotte, NC
08.2004 - 09.2024
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Serve safe certified for 15 yrs
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed risk by developing and implementing effective risk management strategies.
- Recruited and hired qualified candidates to fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Handled more then one store. When help was needed I would work as a multi-site manager. At one point I was over seeing 6 stores ( 2 of which I ran personally. )
Education
High School Diploma -
Gastonia Christian School
Belmont, NC06-1999
Skills
- Budget management
- Process improvement
- Customer service
- Employee training
- Computer efficient in most programs
- Serve safe certified
- Vendor management
- Performance evaluation
- Team building
- Risk management
- Staff scheduling
- Multi-site management
- Payroll administration
- Trend analysis
- Sales techniques
- Budget control
- Time management
- Brand management
- Product management
- Workforce management
- Recruiting and interviewing
- Staff management
- Decision-making
- Coaching and mentoring
- Employee onboarding
- Customer relationship management (CRM)
Certification
- Serve Safe Certified
- Completed Management Training Courses
- Certified A,B, and C Operator License
Accomplishments
- Cash Control
- Audit readiness
- Team Leadership
- Several Awards for winning competitions in sales
Timeline
Manager
Circle K Corp
08.2004 - 09.2024
High School Diploma -
Gastonia Christian School
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