BRANDY CHITWOOD
Star,ID
Summary
Highly motivated and performance-driven professional with extensive experience in high-level customer service and property management. Proven expertise in detailed coordination, client and vendor relations, and organized filing and reporting. Dynamic interpersonal skills combined with strong organizational abilities facilitate exceptional customer support and foster positive relationships with tenants and vendors. Dependable and versatile, consistently enabling organizations to maintain seamless operations while cultivating collaborative and efficient work environments.
Overview
17
17
years of professional experience
Work History
Food & Beverage Service Professional
The Local Restaraunt
Boise, ID
01.2023 - Current
- Enhanced guest experiences through attentive service and personalized recommendations.
- Collaborated with kitchen staff to ensure accuracy of orders and dietary requirements.
- Streamlined service processes, reducing wait times during peak hours.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
Property Manager, Director of Operations
WheelhouzzGroup
Eagle, ID
01.2025 - 01.2026
- Oversaw daily operations of residential properties, ensuring tenant satisfaction and compliance with lease agreements.
- Developed and implemented maintenance schedules, enhancing property upkeep and reducing response times.
- Addressed tenant concerns promptly to ensure satisfaction and maintain property standards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Facilitated lease agreement processes from initiation to conclusion, safeguarding the interests of landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Executed regular property inspections to identify improvement opportunities and enhance safety standards.
- Introduced prospective tenants to types of units available and performed tours of premises.
Customer Service & Sales Representative
Daltile
Boise, Idaho/Everett, Washington
01.2016 - 01.2020
- Managed incoming calls and employed active listening techniques to accurately assess caller needs.
- Coordinated order management and processing for phone and front desk transactions, ensuring accuracy and timeliness.
- Oversaw cash and card transaction processes to maintain accuracy and efficiency. Facilitated issuance of receipts, refunds, and credits to enhance customer satisfaction.
- Facilitated customer support for design inquiries and streamlined warehouse order fulfillment processes.
- Assisted customers in understanding product features and benefits to drive informed purchasing decisions.
- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Executed inventory maintenance tasks, meticulously tracking and documenting stock levels to uphold accuracy and accountability.
- Cultivated in-depth product knowledge to deliver tailored recommendations aligned with customer needs.
Front Desk Supervisor
Muckleshoot Indian Tribe
Auburn, Washington
03.2009 - 01.2011
- Supervised front desk staff at health and wellness center and mini café.
- Assigned and managed tasks for a staff of three to four employees to enhance operational efficiency.
- Coordinated and streamlined membership application completion and data entry to ensure timely processing.
- Managed front desk check-in procedures to enhance customer experience and satisfaction.
- Oversaw food preparation processes for both existing and new menu items.
- Coordinated inventory management and supply orders to maintain optimal stock levels for café.
- Assisted Director with member events, ensuring efficient coordination and successful execution.
- Enhanced profitability through exceptional customer service delivery.
Education
Certification - Fundamentals of Dental Assisting
LEWIS-CLARK STATE COLLEGE
Lewiston, Idaho01-2000
Diploma - undefined
TUMWATER HIGH SCHOOL
Tumwater, Washington01-1994
Skills
- Efficient typing at 45 WPM
- Skilled in Microsoft Word
- Excel Proficiency
- Strong organizational abilities
- Accurate data entry
- POS system management
- Effective communication
- Process optimization
- Operational management
- Records administration
- Invoice processing
- Property management
- Occupancy management
- Property inspections
- Property tours and inspections
- Administrative support
- Vendor Management
- Maintenance coordination
- Leasing and sales
Timeline
Property Manager, Director of Operations
WheelhouzzGroup
01.2025 - 01.2026
Food & Beverage Service Professional
The Local Restaraunt
01.2023 - Current
Customer Service & Sales Representative
Daltile
01.2016 - 01.2020
Front Desk Supervisor
Muckleshoot Indian Tribe
03.2009 - 01.2011
Diploma - undefined
TUMWATER HIGH SCHOOL
Certification - Fundamentals of Dental Assisting
LEWIS-CLARK STATE COLLEGE
ADDITIONAL EXPERIENCE
- P.F. CHANG’S CHINA BISTRO, Lynnwood, Washington, Food & Beverage Server, 2007-2009. High Volume Customer Service, including food and beverage service. Maintained orders, POS, cash handling.
- EVERETT GOLF & COUNTRY CLUB, Everett, Washington, Catering Manager, 2003-2007. Directed Catering department. Planned and oversaw events, including weddings, corporate functions, golf tournaments and member and holiday events. Organized, planned and directed staff for each event. Led menu planning, food and beverage service, decorations, sales and marketing, vendor coordination, customer service and private sector member services.