Brandy Clarida
Marion
Summary
.
Results-driven professional with comprehensive experience in account management and social services focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Account Manager
Priority Staffing Group
06.2014 - Current
- .Manage the staffing process, including recruiting, interviewing, screening, hiring and onboarding, disciplinary actions as well as termination.
- Conducting background checks, drug tests as well as random drug tests as needed.
- .Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
- Working closely with hiring managers to better understand their needs for effective sourcing and interviewing.
- Developing new leads, seeking sales opportunities with past customers, completing new client agreements.
- Assist with new employee onboarding and training.
- Creating job descriptions and interview questions that reflect each position’s requirements.
- Developing recruitment strategies including social recruiting.
- Ensure legal compliance throughout human resource management.
- Publish job advertisements on social media, careers pages, and online job boards
- Networking with local companies and applicants during events and job fairs
- Resolving complaints by counseling and disciplining employees, planning, monitoring, and appraising job results.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Case Manager
Centerstone of Illinois
04.2013 - 05.2014
- Evaluating the needs and mental health status of clients through detailed assessments.
- Assess clients' mental health needs and develop individualized treatment plans.
- Provide counseling, support, and necessary referrals.
- Connecting clients with resources and services within the community, such as housing assistance, job training, or support groups.
- Coordinating with local professionals, such as psychiatrists, social workers, and therapists, to ensure comprehensive care.
- Monitoring and reassessing clients’ progress and adapting treatment plans as necessary.
- Provide crisis intervention and support for clients in acute distress.
- Maintaining detailed and confidential client records. Maintain detailed and up-to-date client records and documentation.
Case Manager
The Lighthouse Shelter
06.2011 - 04.2013
- Completing client intakes.
- Conducting background checks and drug tests for eligibility as well as random drug testings.
- Developing case plans to promote self-sufficiency and housing permanency among homeless individuals.
- Meeting with assigned caseload to provide case management, support, and life skills education.
- Connecting clients to community resources including housing agencies, mental health services, substance abuse services and primary care options.
- Assisting clients with paperwork, housing applications, and practical skills.
Education
Master of Science - Social Work
Southern Illinois University
Carbondale, IL05-2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strong organizational and multi-tasking skills
- Time management
- Strong written and verbal communication
- Documentation and reporting
- Ability to maintain confidentiality and adhere to ethical standards in managing client cases
- Ability to work under pressure and cope with challenging situations
- Proficient in Microsoft Office, Word and Excel
Timeline
Account Manager
Priority Staffing Group
06.2014 - Current
Case Manager
Centerstone of Illinois
04.2013 - 05.2014
Case Manager
The Lighthouse Shelter
06.2011 - 04.2013
Master of Science - Social Work
Southern Illinois University
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