Experienced Program Coordinator enhancing senior community engagement through strategic program management and communication. Developed educational materials and facilitated training sessions, boosting program satisfaction and participant success. Committed to building strong, trust-based relationships. Demonstrates strong work ethic and adaptability while mastering new skills independently.
Overview
20
20
years of professional experience
Work History
Program Coordinator
Fulton County Senior Services
Alpharetta , GA
07.2026 - Current
Coordinated program schedules and activities to increase senior community engagement.
Managed communication among staff, clients, and external partners to ensure operational efficiency.
Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
Developed and implemented program activities according to established goals and objectives.
Provided guidance and support to program participants in navigating resources, services, and opportunities.
Facilitated training sessions for volunteers supporting senior services initiatives.
Assisted in developing educational materials for senior workshops and events.
Assisted in developing training materials and providing instruction on how to use them effectively.
Facilitated communication between team members by organizing regular meetings and conference calls.
Maintained up-to-date records related to program activities.
Monitored program budgets, expenditures, and resource utilization while making recommendations.
Ensured timely completion of project deliverables within budget constraints.
Identified areas where improvements can be made in order to increase efficiency or effectiveness.
Served as a liaison between external organizations and partners involved in delivering programming services.
Organized stakeholder meetings to align on program initiatives and enhance collaboration. with stakeholders to ensure effective implementation of program initiatives.
Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
Prepared periodic reports, financial statements and records on program activities for management.
Prepared reports on progress towards program goals for management review.
Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
Established and maintained partnerships with community organizations to expand program reach.
Adapted programs in response to participant feedback and changing needs.
Assigned tasks to staff and volunteers during events to ensure smooth operations. to staff and staff and volunteers during organized events.
Delegated tasks to staff and volunteers during organized events.
Atlanta Program Coordinator & Coach (Part-Time)
Merging Vets and Players (MVP)
Atlanta, GA
11.2018 - Current
Executed community outreach to connect local organizations and engage stakeholders; developed human resources policies; cultivated partnerships with Veteran Services Organizations (VSOs) and local and national stakeholders to enhance MVP program experiences
Counseled volunteers and consulted with employees to improve program effectiveness
Led weekly workouts; created a fun, team building atmosphere of autonomy and belonging; created a collective workout to play to all members' strengths and special needs arrangements
Built relationships through texts, emails, phone calls, Zoom, and in-person meetings; collected weekly chapter data and member surveys; updated member information; supported grant fulfillment and reporting requirements
Oversee personal payroll and time-tracking
Senior Services Instructor
Fulton County Department of Senior Services
Sandy Springs, GA
01.2016 - Current
Lead physical, memory and mental health care programs
Developed daily programs incorporating memory care, neurological activities, and physical training for coworkers and volunteers.
Created and authored syllabuses for new fitness and neurological classes for in-person and virtual formats.
Counsel employees and volunteers to resolve work-related conflicts and improve team building
Provide technical advice for employees to include managers, administrators, volunteers and employees
Created a safe and compassionate environment for residents by implementing best practices in care and communication.
Documents include but are not limited to: CareLogic Fitness Assessments, CareLogic evaluation forms, sign-in sheets, field trip checklists, Integrative Memory Care Program documentation.
Conducted community outreach to inform Fulton County residents about multipurpose facilities and programs.
Jail Officer
Fulton County Sheriff's Office Sheriff's Office
Atlanta, GA
08.2015 - 11.2016
Enforced all the rules and regulations of the jail; maintained safety and security of the public, facility staff, and inmates; took custody of new arrivals; escorted inmates safely to various parts of the jail facility
Utilized conflict resolution techniques to defuse aggressive incidents in high-pressure situations, enhancing facility safety.
Monitored inmate activities inside the facility continually.
Open Records assistant: Ensured documentation was completed with proper redaction and processed in accordance with laws and regulations, maintaining appropriate confidentiality
Boosted class registration and participation through targeted community outreach initiatives
Coordinate effective workout methods; explain proper techniques, demonstrate exercises; identify different muscle groups, and teach appropriate methods to strengthen specific muscles.
Facilitated training sessions for employees
Assisted in training, overseeing certifications for employees and volunteers
Conducted recruitment for fitness and aquatic program staff
Counseled staff to strengthen team relationships and resolve conflicts respectfully and promptly
Provide technical advice for employees to include managers, administrators, volunteers, and employees
Developed community projects and field trip programs to enrich offerings and engage participants
Ensured proper documentation was always confidential and properly processed
Education
Bachelor of Science - Sports Psychology
Grand Canyon University
Phoenix, AZ
02-2027
Early Childhood Education
Aurora Community College
Aurora, CO
George Washington High School
Denver, CO
Skills
Program coordination
Program management
Program evaluation
Program facilitation
Community outreach
Community engagement
Employee training
Team oversight
Mentoring
Conflict resolution
Effective communication
Relationship building
Team building
Public speaking
Problem-solving abilities
Critical thinking
Strategic thinking
Focus and concentration
Resilience training
Task prioritization
Willingness to learn
Athletic coaching
Health promotion
Active listening
Disciplined
Responsible
Personable and friendly
Teamwork
Teamwork
Personal Information
Title: FITNESS SPECIALIST | MENTAL HEALTH LEAD | COACH
AWARDS
2019 – Focus Award – Customer Service, 2019 – Honorable Mention, Randy Couture – UFC Champion for my role at MVP (Merging Vets and Players), 2018 – Customer Service Task Force: Certificate of appreciation, 2012 – Fulton County Commissioner Recognition – Taking ownership over an emergency
Custom
Affective Communication
Provide training and development
Develop Daily Programs
Trauma Informed Lead
Counsel employees – Resolve work related conflicts
Team Building
Statements of Recommendation
'Brandy's contribution to the T.E.A.M summit was greatly appreciated and had significant impact among our student athletes and athletic staff...she connected to everyone very well.' - Jim Hedley, Athletic Director University of South Carolina-Aiken
Accomplishments
Innovation Award - Senior Services - 2025
Innovation Honorable Mention Award - Senior Services - 2025
Senior Services Interal Customer Service Task Force Certification - 2018
President's Award Grand Canyon University - 2022 - 2026