Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brandy Davis

Valley,AL

Summary

Accomplished Operations Supervisor with a proven track record at Bowlero Corp, enhancing team productivity and customer satisfaction. Expert in operations management and employee development, I've led teams to exceed performance goals through effective communication and safety oversight. Skilled in customer relations, I ensure top-notch service, maintaining a focus on quality assurance and efficiency. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

Bowlero Corp (Bowlero Auburn Al
09.2018 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Call Center Representative

West Corporation
08.2012 - 09.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

High School Diploma -

North Miami Senior High School
North Miami, FL
06.1995

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Team Training
  • Safety oversight
  • Employee Development
  • Customer Relations
  • Management
  • Quality Assurance
  • Customer Service

Additional Information

I value the work i do as representing my best efforts and what is best for the job. My due diligence speaks for itself by creating a presence in any situation or environment that im in. Its a quote that i love saying and that's " Nothing ever comes to a person that is worth having, except as a result of hard work." the only way to do great work is to love what you do , and i love what i do and this business .

Timeline

Operations Supervisor

Bowlero Corp (Bowlero Auburn Al
09.2018 - Current

Call Center Representative

West Corporation
08.2012 - 09.2018

High School Diploma -

North Miami Senior High School
Brandy Davis