Brandy Davis-Campbell
South Lyon,MI
Summary
Dedicated Customer Success Manager with a proven history in developing, implementing, and managing educational initiatives to meet objectives. Sound knowledge of school systems and extensive experience analyzing and presenting data to administrators and teachers. Committed to maintaining professional relationships to increase profitability and drive business results for account success and retention.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Associate Customer Success Manager
Amplify Education
06.2023 - Current
- Manage Tier 2 accounts in Inside/West region
- Manage post sales onboarding and customer journey using Gainsight and Salesforce
- Serve as the key client-facing contact during implementation and interact directly with various customer stakeholders
- Gather customer goals and build success plans for key accounts
- Lead consultative meetings to analyze data and provide feedback
- CSAT score rating of 94% Exceptional and Above Average
- Increase revenue with upsell opportunities.
Customer Success Specialist
Amplify Education
03.2022 - 06.2023
- Managed 100+ Tier 3 accounts in Central/Inside region
- Managed post sales onboarding and customer journey
- Collaborated daily with departments to ensure customers experience is successful
- Determined root cause of problems to ensure resolution and customer satisfaction
- Managed and escalated technical, materials, and professional development issues when needed
- Problem solved technical issues with customers via email, phone, or virtual meeting
- Increased revenue by recommending products for upsell opportunities.
Data Entry Specialist
Amplify Education
08.2021 - 03.2022
- Managed over 50 accounts daily with school officials, scheduling and coordinating digital set up with Enrollment and Licensing team
- Managed technical information for hundreds of customers through Salesforce for Implementation Project Management team
- Lifted data thresholds daily and approved sync status in Clever
- Utilized Egnyte encryption technology to access and verify CSV data for upload into Amplify Admin
- Compiled data and reviewed information for accuracy prior to input.
Highly Effective Teacher
Pinckney Community Schools
08.1995 - 06.2021
- English/Math/Science teacher and Reading Intervention Specialist with proven record of increasing comprehension among at-risk students by 20%
- Created and analyzed intervention data and presented to administration and colleagues
- Developed lessons and created formative and summative assessments
- Collaborated with district administrators on committees and teacher contract negotiations
- School improvement curriculum leader; facilitated professional learning communities with peers
- Earned most influential teacher before early retirement in 2021.
Education
Master of Arts - Education
Marygrove College
12.1999
Bachelor of Science - K-5 All Subjects (K-8 Self CC) BA & DX (6-8)
Western Michigan University
05.1995
Skills
- 25 years in K-12 Education
- Collaborative Leadership
- Relationship Building
- Analyzing Data
- Public Speaking
- Customer Engagement
- Training and mentoring
- Self-motivated
- Active Listening
- Strong Work Ethic
- Communication
- Detailed Oriented
- Interpersonal Skills
- Problem Solving
- Google Suite
- Microsoft Office
- Gainsight
- Salesforce
- Slack
- Tableau
Certification
- Customer Success Manager (Gainsight)
- Level 1
- Level 2
- Level 3
Profile
www.linkedin.com/in/brandy-davis-campbell-662b0b1b4
Timeline
Associate Customer Success Manager
Amplify Education
06.2023 - Current
Customer Success Specialist
Amplify Education
03.2022 - 06.2023
Data Entry Specialist
Amplify Education
08.2021 - 03.2022
Highly Effective Teacher
Pinckney Community Schools
08.1995 - 06.2021
Master of Arts - Education
Marygrove College
Bachelor of Science - K-5 All Subjects (K-8 Self CC) BA & DX (6-8)
Western Michigan University
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