Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandy Deel

Chesapeake,VA

Summary

Dedicated insurance sales coach with history of meeting company goals utilizing consistent and organized practices. Recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and customer retention.

Overview

11
11
years of professional experience

Work History

Insurance Sales Coach

GEICO
Virginia Beach, VA
08.2021 - Current
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. Cross trained to sell and service auto, homeowners, motorcycle, and umbrella policies.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Organized contests and established goals to optimize productivity and improve employee morale.

Relationship Manager

Bank Of America
Chesapeake, VA
02.2019 - 08.2021
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.

Insurance Sales Agent

GEICO
Virginia Beach, VA
10.2015 - 02.2019
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sold auto, home, umbrella and other various insurance products to individuals within assigned states using consultative selling techniques.

Restaurant Service Manager

Surfrider
Chesapeake, VA
08.2011 - 10.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

In Progress - Business Administration

Upper Iowa University
Fayette, IA

Skills

  • Training and mentoring
  • Attention to Detail
  • Staff Management
  • Decision Making
  • De-escalation
  • Solution oriented

Accomplishments

  • Top Ranked Sales Agent 10 Quarters conservative
  • Chairman’s Club Gold Status 2017 and 2018
  • Largest Sale Book of Business at BOA in 2019 for East Region
  • Highest Ranked Attrition Agent for 2017 and 2018

Timeline

Insurance Sales Coach

GEICO
08.2021 - Current

Relationship Manager

Bank Of America
02.2019 - 08.2021

Insurance Sales Agent

GEICO
10.2015 - 02.2019

Restaurant Service Manager

Surfrider
08.2011 - 10.2015

In Progress - Business Administration

Upper Iowa University

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Brandy Deel