Brandy Dewitz
Retail Manager And District Trainer
Canoga Park,CA
Summary
Most Improved Retail Manager in the District with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Enterprising Store Chief successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
29
29
years of professional experience
Work History
Chief Retail Manager and District Manager Trainer
A BEAR WORKSHOP
Northridge, CA
08.2001 - Current
- BUILD A BEAR WORKSHOP objective
- Advanced Career Move
- Skills
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Recruited, hired and trained associates to develop productive team with excellent product knowledge.
Second Associate Assistant Manager
Warner Brothers Entertainment Group Of Companies
Canoga Park, CA
01.2000 - 12.2001
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Compiled financial data to comply with budget.
Store Manager and District Trainer
Sally Beauty Supply
Reseda, CA
05.1993 - 02.2000
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for new employees.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Education
Associate of Applied Business - Liberal Arts And General Studies
Los Angeles Pierce College
Winnetka, CA 05.2001 -
Skills
Merchandising operations
undefinedAccomplishments
- Market Trainer establishes one on one and group training in store operations, policies, and procedures
- Create and maintain training materials, manuals, and support district manager in providing these tools to the district
- Team building incentives to enhance guest experience
- Operates and maintains all store systems and technologies
Management Awards
Won First Impressions District and Regional Management Trainer - Build A Bear Workshop
Won the "Bugsy Award" for promotion to Associate Assistant Manager within first six months in the highest ranked store within 3 Districts in CA
Promoted to Store Manager and District Trainer and received an award for most improved store after 1 year of becoming the Manager.
Timeline
Chief Retail Manager and District Manager Trainer
A BEAR WORKSHOP
08.2001 - Current
Associate of Applied Business - Liberal Arts And General Studies
Los Angeles Pierce College
05.2001 -
Second Associate Assistant Manager
Warner Brothers Entertainment Group Of Companies
01.2000 - 12.2001
Store Manager and District Trainer
Sally Beauty Supply
05.1993 - 02.2000
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