Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Jose Lucero

Edinburg,TX

Summary

Results-driven Retail District Manager with 8 years of experience at T-Mobile, known for enhancing operational efficiency and driving significant revenue growth. Skilled in multi-location store management and leadership coaching, with a strong focus on strategic selling and team building. Achieved exceptional sales performance and high customer satisfaction through effective management strategies and the development of high-performing teams. Aiming to leverage expertise to further elevate retail operations and team success.

Overview

16
16
years of professional experience

Work History

Retail District Manager

T-Mobile (KCI Wireless)
Edinburg, TX
10.2022 - Current
  • Lead and mentor Store Managers, driving recruitment and training efforts to elevate customer service and operational excellence
  • Conduct operational reviews and coordinate events to ensure seamless store performance across the district
  • Maintain performance scorecards, analyzing compliance, customer satisfaction, and KPIs to identify areas for growth
  • Review P&L statements to uncover growth opportunities, resolve financial discrepancies, and enhance profitability
  • Introduced strategic initiatives that improved both customer satisfaction and sales performance across multiple locations
  • Foster a collaborative, high-performing culture through coaching and leadership development, empowering Store Managers to excel
  • Developed customer-focused strategies aligned with evolving market trends, resulting in significant revenue growth across T-Mobile and Metro retail stores

Inbound Sales Supervisor

Spectrum Communication
El Paso, TX
05.2019 - 10.2022
  • Managed and coached an Inbound Sales team to exceed residential sales targets, driving substantial revenue growth
  • Streamlined customer experience processes, boosting efficiency and productivity for sales representatives
  • Led recruitment, onboarding, and performance reviews, building a cohesive and motivated team
  • Collaborated with other departments to align goals and maintain strong cross-functional relationships
  • Implemented training programs and strategic coaching to improve team performance and enhance the customer experience

Regional Director of Sales

T-Mobile (MobileOne LLC & Express Locations)
El Paso, TX
03.2011 - 02.2019
  • Leadership & Market Growth: Managed 16 locations across three states, leading 80+ sales associates
  • Expanded operations in El Paso while supporting regions in Arizona and California
  • Sales Strategy & Performance: Consistently exceeded sales targets, driving sustained revenue growth
  • Designed training programs to align regional objectives and foster a high-performance sales culture
  • Team Development & Mentorship: Coached Store Managers to develop leadership skills and ensure seamless transitions
  • Conducted training sessions and meetings to motivate teams and improve operational outcomes
  • Operational Excellence: Led audits to ensure compliance, operational efficiency, and alignment with corporate standards
  • Managed promotional efforts to support marketing initiatives and business strategies
  • Awards & Recognitions: Earned multiple awards for excellence in customer service (Voice of the Customer), consumer activations, district performance, and personal performance, reflecting consistent dedication to business and individual success

Retail Associate Manager

T-Mobile (MobileOne LLC)
Tucson, AZ
02.2009 - 02.2011
  • Consistently exceeded sales targets, contributing to revenue growth and customer satisfaction
  • Resolved customer service issues, maintaining high retention rates and strengthening client relationships
  • Improved operational processes, driving efficiency and enhancing store performance

Education

Criminal Justice -

Brown Mackie University
Tucson, Az
02.2011

Skills

  • Multi-Location Store Management
  • Integrated Management Strategies
  • Proficient Relationship Management
  • Sales Performance Analysis
  • Skill Development
  • Leadership Coaching
  • Team Building
  • Operational Efficiency Oversight
  • Technical Computer Skills
  • Store operations
  • Profit maximization
  • Staff recruitment
  • Strategic selling
  • Business reporting
  • Store growth planning
  • Merchandising operations
  • Cash management
  • Visual merchandising
  • Team Training
  • Leadership development
  • Loss prevention
  • Customer service

Languages

  • Spanish
  • English

Languages

Spanish
Professional

Timeline

Retail District Manager

T-Mobile (KCI Wireless)
10.2022 - Current

Inbound Sales Supervisor

Spectrum Communication
05.2019 - 10.2022

Regional Director of Sales

T-Mobile (MobileOne LLC & Express Locations)
03.2011 - 02.2019

Retail Associate Manager

T-Mobile (MobileOne LLC)
02.2009 - 02.2011

Criminal Justice -

Brown Mackie University

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Jose Lucero