Heidi Elizabeth Hendricks
Knightdale,NC
Summary
Dynamic leader with extensive experience at Dollar General Corporation, excelling in staff management and store operations. Spearheaded sales growth strategies and leadership development, achieving notable performance enhancements across multiple locations. Demonstrates exceptional problem-solving abilities and customer service, fostering a culture of continuous improvement and innovation.
Overview
7
7
years of professional experience
Work History
Retail District Manager
Dollar General Corporation
Raleigh, NC
12.2022 - Current
- Led a team of 24 store managers across 24 locations, achieving consistent sales growth through effective sales strategies, training and performance coaching.
- Supervised various locations with an a combined annual volume of 30 million, while enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
Assistant District Manager (SML)
Dollar General Corporation
Raleigh, NC
12.2021 - 12.2022
- Recruited, interviewed and hired employees throughout district.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Assisted in the management of multiple locations, while successfully managing a $3 million location.
Store Manager
Dollar General Corporation
Zebulon, NC
01.2019 - 01.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Store Manager
Dollar General Corporation
Zebulon
11.2017 - 01.2019
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the company.
Skills
- Store operations
- Customer service
- Inventory control
- Recruiting and hiring
- Leadership skills
- Multi-unit management
Timeline
Retail District Manager
Dollar General Corporation
12.2022 - Current
Assistant District Manager (SML)
Dollar General Corporation
12.2021 - 12.2022
Store Manager
Dollar General Corporation
01.2019 - 01.2021
Assistant Store Manager
Dollar General Corporation
11.2017 - 01.2019