Brandy Dumas
Stone Mountain,GA
Summary
Professional individual that is self-disciplined, well-organized, and versed in many areas of management, logistics, accounting, marketing, administration, sales, and customer service.
Overview
10
10
years of professional experience
Work History
Account Manager
Internal Revenue Service, IRS
11.2022 - 02.2023
- Responded to taxpayers requests for forms, account services, and agency information.
- Answered taxpayers telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every taxpayer by leveraging extensive knowledge of forms and services and creating welcoming, positive experiences.
- Clarified taxpayers issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Updated account information to maintain taxpayers records.
Instructional Assistant
SALLIE B HOWARD
08.2020 - 07.2021
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Recorded grades for coursework and tests in online reporting system
- Provided support to help students with special needs learn and grow
- Supported student learning objectives through personalized and small group assistance
- Organized and guided activities for students, including skills practice, research, and memorization tasks
- Assisted and mentored students in groups of up to 7 by reviewing lesson teachings.
Logistics Specialist
U.S. Army
09.2015 - 03.2018
- Performed comprehensive inventory management and control for cyclic, sensitive, and returned items
- Maintained stock locator system and administered document control procedures
- Performed Standard Army Maintenance System Enhanced (SAMS-E) duties in automated applications
- Received and counted stock items and recorded data manually and using computer
- Verified inventory computations by comparing them to physical counts of stock and investigated discrepancies or adjust errors
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, and other areas
- Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
- Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Kept records on use and/or damage of stock and stock handling equipment.
Sales Associate
Foot Locker
05.2013 - 07.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability
- Increased sales by offering advice on purchases and promoting additional products
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Grew sales and boosted profits
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
Education
Bachelor of Business Administration - Business
Clayton State University
12.2022
AS - Criminal Justice
Fayetteville Technical Community College
05.2019
High school diploma - undefined
Lithonia High School
05.2013
Skills
- Computer and Microsoft Office Skills
- Organizational and Planning Skills
- Database Management
- Exceptional customer service
- Multi-tasking strength
Specialized Training
- Automated Logistic Specialist training
- Digital Marketing July 2021 (Certificate)
- Digital And Social Selling July 2021 (Certificate)
Honors/Awards
- Army Achievement Medal
- Army Good Conduct Medal
- Global War on Terrorism Service Medal
- College Principal list 2019
- Dean’s list 2020, 2021, 2022
Supplemental Data
- Citizenship: Yes
- Retired Military: No
- Date of Retirement: N/A
- Veterans Preference: Yes
- Preference Type: 30%
- Gender: F
- Selective Service Registration: N/A
- Special Appointing Authority: N/A
Timeline
Account Manager
Internal Revenue Service, IRS
11.2022 - 02.2023
Instructional Assistant
SALLIE B HOWARD
08.2020 - 07.2021
Logistics Specialist
U.S. Army
09.2015 - 03.2018
Sales Associate
Foot Locker
05.2013 - 07.2015
Bachelor of Business Administration - Business
Clayton State University
AS - Criminal Justice
Fayetteville Technical Community College
High school diploma - undefined
Lithonia High School