Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jessica Howell

Leesburg,FL

Overview

8
8
years of professional experience

Work History

Account Manager

Heart Of Florida Insurance Group
05.2020 - 02.2025
  • 440 license
  • Account Manager
  • Answering incoming calls on a multi line phone system
  • Accounts payable, receivable
  • Collecting and sorting incoming mail
  • Parking, transferring calls, handling voicemails ,emails ,and processing payments
  • Assisting customers regarding auto, homes, boat, golf cart policies, & changes
  • Data entry case noting accounts
  • Updating spreadsheets
  • Assisting agents and Branch manager as support is needed

Patient Care Coordinator

Lakeview Healthcare Systems
10.2021 - 11.2022
  • Perform analytical and data entry task
  • Answer patient calls, emails and questions, including finding insurance estimates
  • Confidentially manage patient accounts
  • Schedule patient visits and answer pre-visit questions, including about billing
  • Greet patients
  • Collect payments
  • Scan documents into patient charts
  • Checking patients in and out
  • Scheduling appointments
  • Working with ECW system

Career Navigator

Dynamic Workforce Solutions
08.2019 - 05.2020
  • Started out as a Front desk receptionist handling calls on a multi line phone system
  • Greeting clients as they entered
  • Directing them to check in and update their accounts as needed
  • Scanning ID's
  • Setting appointments
  • Monitored the facility to ensure that it remains safe, secure, and well-maintained
  • Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
  • Set goals and deadlines for the participants
  • Acquired, distributed and stored supplies
  • Conducted program orientations for Welfare Transition, Supplemental Nutrition Assistance Program and for Dislocated workers
  • Case Management with several government program participants
  • Data entry alpha and numerical Case noting accounts, making spreadsheets
  • Monthly quality self and peer audits

Assistant Retail Manager

SUNCOM MOBILE
03.2019 - 08.2019
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods
  • Instructed staff on how to handle difficult and complicated sales

Retail Store Manager

Elite Wireless Group Inc - Cricket Wireless Dealer
09.2017 - 10.2018
  • Responsible for the day to day operations of store, and employees
  • Recruited, trainings, & supervision of staff to ensure sales goals were met and great customer service was given
  • Daily bank deposits
  • Daily inventory count on phones
  • Quarterly inventory count for accessories
  • Key holder , & marketing to drive goals
  • Handled all team members' scheduling
  • Handled product placement, display, and visual merchandising standards
  • Managed all aspects of running store
  • Met or exceeded financial goals To meet monthly sales quota

Lead Teacher

Love n Learning Childcare
06.2017 - 10.2017
  • Taught different age groups
  • Provided basic care needs i.e.) proper nutrition and hygiene
  • Performing cleaning duties and dealing with behavioral issues
  • Supervised children during field trips and various hours
  • Assisted with homework partnered with parents and guardians to make sure educational needs were met and behavioral needs

Education

High school diploma - general education

Vanguard Highschool
Ocala, FL
01.2000

Skills

  • Customer Service
  • Call Center
  • Cashier
  • Collections
  • Scheduling
  • Retail Management
  • Sales
  • Team Building
  • Cash Handling
  • Marketing
  • Microsoft Excel
  • Receptionist
  • Retail
  • Insurance Verification
  • Medical Office Experience
  • Medical Records
  • EMR Systems
  • Medical Collection
  • Accounts Receivable
  • Research
  • Store Management Experience
  • Multi-line Phone Systems
  • Upselling
  • EClinicalWorks
  • Medical Scheduling
  • Computer literacy
  • Patient service
  • Documentation review
  • Typing
  • Microsoft Office
  • Communication skills
  • Computer skills
  • Food handling
  • Cash register
  • Supervising experience
  • Leadership
  • Account management
  • Front desk
  • Retail sales
  • Payroll

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Patient Care Coordinator

Lakeview Healthcare Systems
10.2021 - 11.2022

Account Manager

Heart Of Florida Insurance Group
05.2020 - 02.2025

Career Navigator

Dynamic Workforce Solutions
08.2019 - 05.2020

Assistant Retail Manager

SUNCOM MOBILE
03.2019 - 08.2019

Retail Store Manager

Elite Wireless Group Inc - Cricket Wireless Dealer
09.2017 - 10.2018

Lead Teacher

Love n Learning Childcare
06.2017 - 10.2017

High school diploma - general education

Vanguard Highschool

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Jessica Howell