Brandy Dykes
Henderson ,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Insurance Verification Specialist
Kelly Connect
Las Vegas, NV
05.2021 - Current
- Executed insurance verification processes remotely to ensure compliance and accuracy.
- Facilitated discovery by posing open-ended questions to identify optimal products or services for customer needs.
- Recorded customer information with precision in computer system, ensuring comprehensive and dated notes for future reference.
- Collaborated with customers to efficiently resolve issues and enhance satisfaction.
- Facilitated online demonstrations to educate customers on product features and available help resources.
- Facilitated email and phone support for department during peak call center periods and staffing shortages.
- Fostered relationships with new customers and strengthened partnerships with existing clients.
- Resolved issues promptly while adhering to company policies and procedures.
Assistant Store Manager
Dollar General Market
Las Vegas, NV
06.2020 - 01.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Claims Representative
AAA Auto Club Group
Woodland Hills
05.2017 - 04.2020
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Checked level and type of coverage and evaluated contracts.
- Oversaw claim recoveries, subrogation and salvage.
- Proposed settlements for uncomplicated issues to resolve claims.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Customer Service Representative
Bank Of America
Woodland Hills, CA
02.2010 - 06.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Science - Communication Studies
California State University - Northridge
Long Beach, CA05.2015
Skills
- Executed remote work strategies to maintain productivity and collaboration
- Conducted comprehensive quality assurance evaluations to ensure product standards
- Managed electronic systems to ensure seamless operations and functionality
- Assisted customers with inquiries and issues in a timely manner Provided support to team members to enhance service delivery Maintained accurate records of customer interactions
- Executed comprehensive punctuation corrections to enhance document clarity
- Executed timely information updates to ensure data accuracy and relevance
- Cultivated customer engagement strategies to enhance brand loyalty
- Facilitated support services to enhance operational efficiency
Timeline
Insurance Verification Specialist
Kelly Connect
05.2021 - Current
Assistant Store Manager
Dollar General Market
06.2020 - 01.2023
Claims Representative
AAA Auto Club Group
05.2017 - 04.2020
Customer Service Representative
Bank Of America
02.2010 - 06.2014
Bachelor of Science - Communication Studies
California State University - Northridge