Brandy Ellis
Chapmanville,WV
Summary
Results-driven Dental Manager/Assistant with 25 plus years of experience in optimizing patient care, scheduling and staff training. Enhanced operational efficiency and patient satisfaction through effective communication and quality control measures. Dedicated to delivering high-quality patient care and improving team performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dental Manager/Assistant
Southern West Virginia Health Systems
Charleston, West Virginia
08.2011 - 05.2026
- Oversaw daily operations of dental services in community health systems and school-based Health.
- Optimized workflow by coordinating patient scheduling and appointments to enhance service delivery.
- Trained dental staff on best practices, enhancing service delivery quality.
- Maintained compliance with health regulations and safety standards within clinics.
- Streamlined inventory management processes for dental supplies and equipment.
- Developed patient education programs to improve oral health awareness and promote preventive care.
- Partnered with healthcare providers to advance patient care initiatives.
- Facilitated staff meetings to assess performance metrics and establish strategic goals for team improvement.
- Assisted Dentist Chairside
Dental Manager/Assistant
McCoy Dental
Logan, WV
08.1999 - 08.2011
- Coordinated patient scheduling and appointment management to optimize workflow.
- Trained and supervised dental staff on best practices and procedures.
- Implemented inventory management system for dental supplies and equipment.
- Ensured clear communication between patients and dental professionals to enhance patient experience.
- Assisted dentists during procedures, ensuring patient comfort and operational efficiency.
- Prepared examination rooms with instruments and materials for efficient appointment readiness.
- Took dental radiographs using digital imaging systems for accurate diagnoses.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment.
Education
High School Diploma -
Harts High School
Harts 05-1999
Skills
- Patient scheduling and coordination
- Patient care
- Dental office management
- Insurance billing
- Electronic dental records
- Dental software
- Quality assurance and control
- Infection control measures
- Regulatory compliance
- Patient and pediatric education
- Workflow optimization
- Treatment planning strategies
- Oral communication
- Staff and employee training
- Staff training
- Team leadership and collaboration
- Customer relationship management
- Performance monitoring
- Inventory management and restocking
- Time management
- Problem solving and resolution
- Administrative support
- X-ray imaging
- Infection control proficiency
- Surgical setup
- Treatment setup
- Instrument preparation
- Dental radiography
- X-ray imaging
- Radiography safety
- Preventive dentistry promotion
- Restorative dentistry
- Procedure assistance
- Emergency response
- Drug utilization review
- Payment coordination
- Non-conformance reporting
- HIPAA compliance
- OSHA regulations
- Reliability
- Effective communication skills
- Motivational development
- Oral communication
- Instrument preparation
- Cross-training
- Patient services
- Radiography safety
- Treatment setup
- Surgical setup
- Dental impressions
- Emergency response
- Electronic charting
Certification
- CPR Certified
Timeline
Dental Manager/Assistant
Southern West Virginia Health Systems
08.2011 - 05.2026
Dental Manager/Assistant
McCoy Dental
08.1999 - 08.2011
High School Diploma -
Harts High School