Julie L. August
Lambertville,USA
Summary
Dynamic and results-oriented Business Office Manager and Front Desk Receptionist with extensive experience in dental office management, dedicated to optimizing practice operations and enhancing patient care services. Recognized for ensuring seamless administrative functions while maintaining high patient satisfaction through effective scheduling, billing, and compliance with healthcare regulations. A reliable team player committed to fostering collaboration and adapting to the evolving needs of a fast-paced environment. Proven leadership abilities and strong communication skills drive successful outcomes and contribute to overall practice efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Dr Kevin Knierim DMD
09.2020 - Current
- Oversaw HR payroll processes and collaborated with the insurance coordinator to enhance employee benefits management. Managed business operations by acting as a key point of contact for the doctor and treatment coordinator. Led reception duties and addressed challenges with a proactive approach.
Business Office Manager/Dental Assistant
Drs. R. Eric Johanssen and Brett Pelok D.D.S.
03.2008 - 09.2020
- Achieved efficient appointment scheduling and payment posting, contributing to improved cash flow. Streamlined insurance claim filing processes, resulting in faster reimbursements. Delivered detailed end-of-day reports and managed phone inquiries, enhancing overall patient and doctor interactions.
Dental Assistant
Dr. Mark Wm. Becker D.D.S.
05.2006 - 03.2008
- Facilitated positive patient experiences through effective greetings and care. Streamlined x-ray operations and crafted tailored treatment plans. Contributed to successful execution of dental procedures, enhancing overall patient satisfaction.
Dental and Orthodontic Assistant
Dr. Gary Schoenrock D.D.S.
08.1991 - 05.2006
- Achieved enhanced patient care through proficient management of dental assistant responsibilities and orthodontic procedures. Increased patient satisfaction by implementing strategic planning for future dental treatments. Improved communication and engagement by successfully coordinating the monthly newsletter, Interface.
Education
Dental Assistant Course
Stautzenberger Community College
Toledo, OH01-1988
Skills
- Verifying, submitting, and posting of all dental insurance claims,posting payments, verifying insurance benefits with all insurance plans
- Effective communication and problem-solving
- Patient scheduling coordination
- Implementation of dental care programs
- Administer budget, mail handling, and payment acceptance
- Accounts receivable management
- Proficient AR compiling of End of Day/Month/Year processing through Eaglesoft
- Managed ordering of office supplies and compiling inventory, selling products, pulling supplies and restocking
- Insurance claims processing
- Schedule management
- Eaglesoft system proficiency
- Endodontic therapy, composite procedures, porcelain and direct veneer preparations, denture and partial fabrication & bleaching
- Preparation and seating of dental restorations
- Complex dental extractions
- Skilled in Bicon and Zimmer implant procedures
- Supported intravenous sedation procedures for nervous patients
- Treatment Planning
- Employee onboarding and training
- Professional and courteous
- Positive attitude
- Strong attention to detail
- Proficient in handling multiple tasks
- Payment plans contact/Care credit
- Dental software proficiency/Eaglesoft
Certification
Current Dental Radiography License & BLS/CPR Certification
Timeline
Dental Office Manager
Dr Kevin Knierim DMD
09.2020 - Current
Business Office Manager/Dental Assistant
Drs. R. Eric Johanssen and Brett Pelok D.D.S.
03.2008 - 09.2020
Dental Assistant
Dr. Mark Wm. Becker D.D.S.
05.2006 - 03.2008
Dental and Orthodontic Assistant
Dr. Gary Schoenrock D.D.S.
08.1991 - 05.2006
Dental Assistant Course
Stautzenberger Community College